Data Center NOC Shift Lead

Switch; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote opportunities

Generous benefits package

Job summary

Switch is seeking a Mission Control Supervisor to oversee a shift of technicians in a mission-critical data center environment. You will ensure alerts are handled properly, processes are followed, and issues are escalated promptly to maintain reliable operations.

The role emphasizes consistent execution, clear communication, and coaching of team members, with flexibility for in-office, hybrid, or remote work arrangements.

Qualifications

• 3+ years of experience in operations, data center, or NOC environments.
• Prior experience leading or coordinating shift-based teams.
• Ability to work nights, weekends, and rotating shifts as required.
• Experience with monitoring systems, ticketing tools, and incident response.
• Strong troubleshooting and issue triage skills.
• Ability to document work clearly and maintain accurate records.

Responsibilities

• Supervise day-to-day work of Mission Control technicians during assigned shifts
• Monitor system alerts and ensure timely and accurate response
• Act as the escalation point for complex or unresolved issues
• Coordinate communication during incidents, including bridge calls and updates
• Ensure all work follows established processes, standards, and documentation
• Track team performance, including quality, response time, and ticket handling
• Provide coaching, feedback, and shift-level training to team members
• Support scheduling, shift coverage, and workload balancing
• Maintain accurate records for reporting, audits, and handoffs between shifts
• Identify process gaps and recommend improvements based on recurring issues

Tools

Monitoring systems

Ticketing tools

Incident response

Job description

Switch is seeking a Mission Control Supervisor to oversee a shift of technicians in a mission-critical data center environment. You will ensure alerts are handled properly, processes are followed, and issues are escalated promptly to maintain reliable operations.

The role emphasizes consistent execution, clear communication, and coaching of team members, with flexibility for in-office, hybrid, or remote work arrangements.