Data Center Network Ops Lead — 24/7/365

EOS; Lancaster (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Meals, snacks, drinks, and desserts

10 Days of Paid Time Off

12 Paid Holidays

6 Sick Days

401(k) Retirement Plan with $2,500公司匹配

Job summary

EOS IT Solutions is seeking a Data Center Network Operations Lead in the Lancaster, OH area to oversee and support hardware repair and troubleshooting for fiber optic deployments. The role requires leading field technicians, coordinating 24/7/365 operations, and traveling domestically up to 10% as needed.

You’ll diagnose issues via CLI and mentor teams to meet SLA targets. The ideal candidate has strong leadership, deep hardware/network knowledge, and a background in enterprise IT support, ready

Qualifications

• Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
• 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise environments.
• 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience.
• Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
• Demonstrated experience in troubleshooting and repairing fiber, server, storage, and network hardware.
• Familiarity with network protocols and tools (ping, traceroute, netstat, SNMP, syslog).
• Excellent problem-solving skills and ability to work under pressure in high-availability environments.
• Strong communication and leadership skills with a customer-focused mindset.
• Valid driver’s license and ability to travel between data center sites as needed.

Responsibilities

• Lead operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
• Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
• Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
• Troubleshoot Layer 1–3 network issues, including port failures, fiber optic cabling, link flaps, and misconfigurations.
• Provide technical support and guidance for fiber splicing activities, including single-mode, multi-mode, and ribbon fiber applications.
• Support testing and validation activities using OTDR, OLTS, power meters, and visual fault locators.
• Assist in the review and interpretation of OTDR traces, loss budgets, and certification results.
• Support troubleshooting and resolution of fiber infrastructure issues and network faults.

Skills

Leadership

CLI proficiency

Problem solving

Communication

Travel readiness

Education

Associate degree or higher in a technical discipline

Tools

Cisco CLI

Linux shell

iDRAC

iLO

OTDR

OLTS

Job description

EOS IT Solutions is seeking a Data Center Network Operations Lead in the Lancaster, OH area to oversee and support hardware repair and troubleshooting for fiber optic deployments. The role requires leading field technicians, coordinating 24/7/365 operations, and traveling domestically up to 10% as needed.

You’ll diagnose issues via CLI and mentor teams to meet SLA targets. The ideal candidate has strong leadership, deep hardware/network knowledge, and a background in enterprise IT support, ready