Data Center & IT Operations Technician

Care2Prevent; Chicago (IL); On-site; USD 48,000 - 62,000; Full time

Job summary

The University of Chicago is seeking an entry-level IT Support Technician to monitor and maintain campus data center systems and networks. Under supervision, you will operate central consoles, respond to Service Desk requests, and assist in triaging issues for escalation to senior staff.

You will gain exposure to mainframe operations, Windows/Linux servers, and campus-wide infrastructure, while delivering customer-focused assistance to faculty, staff, and students.

Qualifications

• Basic administrative tasks on Windows and UNIX platforms.
• Ability to respond to Service Desk requests and triage issues.
• Willingness to learn and coordinate with campus facilities services.

Responsibilities

• Monitor and control data center systems and networks.
• Respond to environmental alarms and maintain equipment.
• Generate work tickets and escalate to senior teams.
• Document machine performance and production reports.

Skills

Mainframe operations

Windows servers

UNIX

Customer service

Communication

Tools

ServiceNow

DX Spectrum

Sunbird

BAS monitoring

Job description

The University of Chicago is seeking an entry-level IT Support Technician to monitor and maintain campus data center systems and networks. Under supervision, you will operate central consoles, respond to Service Desk requests, and assist in triaging issues for escalation to senior staff.

You will gain exposure to mainframe operations, Windows/Linux servers, and campus-wide infrastructure, while delivering customer-focused assistance to faculty, staff, and students.