Operations Center Technician

Care2Prevent; Chicago (IL); On-site; USD 48,000 - 62,000; Full time

Job summary

The University of Chicago is seeking an entry-level IT Support Technician to monitor and maintain campus data center systems and networks. Under supervision, you will operate central consoles, respond to Service Desk requests, and assist in triaging issues for escalation to senior staff.

You will gain exposure to mainframe operations, Windows/Linux servers, and campus-wide infrastructure, while delivering customer-focused assistance to faculty, staff, and students.

Qualifications

• Basic administrative tasks on Windows and UNIX platforms.
• Ability to respond to Service Desk requests and triage issues.
• Willingness to learn and coordinate with campus facilities services.

Responsibilities

• Monitor and control data center systems and networks.
• Respond to environmental alarms and maintain equipment.
• Generate work tickets and escalate to senior teams.
• Document machine performance and production reports.

Skills

Mainframe operations

Windows servers

UNIX

Customer service

Communication

Tools

ServiceNow

DX Spectrum

Sunbird

BAS monitoring

Job description

* Under close supervision, conducts basic technical processes within a limited scope to monitor and control mini or mainframe computers and peripheral equipment, such as printers, tape, and disk drives, by operating the central console or on-line terminals, including monitoring mainframe production processing for applications such as Payroll, Accounts Payable, and Financial Accounting Systems.* Responds appropriately to Service Desk calls by generating work tickets and assigning them to the proper support groups.* Responds appropriately to environmental alarms from smoke and water detection systems, CRACs (Computer Room Air Conditioners), CRAHs (Computer Room Air Handlers), UPS units (Uninterruptible Power Supplies), and temperature sensors in several local and remote Data Center areas.* Monitors and reports on campus networks and phone systems through DX Spectrum, Sunbird, and ServiceNow applications.* Reports on and responds to out-of-tolerance conditions noted on Building Automation System (BAS) monitors for Campus Facilities Services.* Operates high-speed printers and calls for vendor service when needed.* Performs basic administrative tasks on Network, Windows and/or UNIX platforms.* Provides customer-focused technical support and advice to members of the University, faculty, staff, and students, working as a liaison for their daily issues, requests, and questions and with support technicians and management to provide excellent service in resolving customer issues.* Ensures the Data Center systems, servers, networking, and infrastructure are functioning efficiently by resolving common and straightforward deficiencies, triaging issues for resolution or appropriate escalation to more senior team members, and, working with peers, learning to diagnose, troubleshoot, and resolve identified deficiencies which are atypical in nature.* Assists in coordination of the support teams to maximize utilization and improve communication during outages.* Continuously develops technical skills, including fundamental knowledge of University software systems to recommend system modifications that reduce user problems and the technical processes and procedures for monitoring and controlling Windows/Linux servers and networking.* When mainframe errors occur, determines the point of equipment or program failure by continuously observing the mainframe console panel, storage devices, printers, and the console printer, and confers with software systems engineering, applications programming, or other computer operator personnel when errors require a change of instructions or sequence of operations.* Conducts tasks based on the schedule of computer operations and documents findings such as machine performance and production reports.* Restores files or systems by implementing basic back-up procedures.* Performs other related work as needed.The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.When applying, the document(s) **MUST** be uploaded via the **My Experience** page, in the section titled **Application Documents** of the application.The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.To learn more about the university click here