Entry-Level IT Support Technician I — Onsite Chicago

Newly Weds Foods; Chicago (IL); Hybrid; USD 50,000 - 62,000; Full time

Job summary

New Weds Foods is seeking an entry-level IT Support Technician I to join our IT Service Delivery & Support team on-site at our Chicago campus.

You will provide Tier 1 and 2 end-user support across desktops, mobile devices, and line-of-business apps, work with ticketing systems, and help steward device provisioning and lifecycle management.

This role emphasizes customer service, clear communication, and collaboration with corporate IT and manufacturing operations to keep systems running smoothly.

Qualifications

• Bachelor's degree in IT or related field.
• 0–3 years in IT Help Desk or desktop support.
• Experience with Windows and Microsoft Office.
• Strong customer service and communication skills.

Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, scanners, and approved business applications.
• Respond to incidents and service requests through the corporate ticketing platform.
• Document all troubleshooting activities, resolutions, and communications within the ticketing system.
• Escalate complex issues to senior IT resources while maintaining ownership and communication with the end user.
• Deliver professional customer service while maintaining service level expectations.
• Configure and deploy laptops, desktops, monitors, docking stations, mobile devices, and peripherals.
• Support conference room technology, Microsoft Teams, Outlook, OneDrive, SharePoint, and related collaboration tools.
• Assist in supporting warehouse and manufacturing technology environments.
• Support mobile device enrollment, configuration, and troubleshooting.
• Follow established Incident Management, Service Request, and Change Management procedures.
• Prioritize requests based on business impact and urgency.
• Support technology refreshes, hardware deployments, go-lives, site integrations, and IT rollouts.
• Assist with equipment staging, imaging, testing, and deployment activities.

Skills

Windows support

Microsoft Office

Customer service

Communication skills

Education

Bachelor's degree in IT or related field

Tools

Microsoft 365

Intune

Active Directory/Entra ID

Job description

New Weds Foods is seeking an entry-level IT Support Technician I to join our IT Service Delivery & Support team on-site at our Chicago campus.

You will provide Tier 1 and 2 end-user support across desktops, mobile devices, and line-of-business apps, work with ticketing systems, and help steward device provisioning and lifecycle management.

This role emphasizes customer service, clear communication, and collaboration with corporate IT and manufacturing operations to keep systems running smoothly.