On-Site IT Field Technician (Intermediate) — Mac/Windows Support

UChicago Medicine; Illinois; On-site; USD 65,000 - 90,000; Full time

Job summary

UChicago Medicine in Chicago, IL is seeking an IT Field Services Technician - Intermediate to join our on-site Hyde Park team. You will design, manage, and support moderate to complex Windows and Macintosh environments, software distribution, antivirus, and peripherals, with direct user assistance.

The role requires handling support tickets, meeting SLAs, performing site visits to install or update hardware, documenting root causes and solutions, and collaborating across IS teams to improve

Qualifications

• Associate or Bachelor's degree in a technical field or equivalent training.
• Minimum 3 years of PC hardware/software support experience (on-site or remote).
• Excellent listening and client service skills.
• Strong organizational skills and detail orientation.
• Independent problem-solver with good decision-making.
• Solid understanding of PC hardware, software, networking, and peripherals.
• Effective time management and communication skills.

Responsibilities

• Manage support tickets for Windows and Mac software and hardware.
• Ensure timely resolution and adherence to SLAs.
• Visit sites to install or update hardware or software and perform QA checks.
• Document root causes and solutions for knowledge bases.
• Collaborate with IS teams to resolve complex issues.
• Provide guidance and mentoring to junior staff.

Skills

Troubleshooting

Customer service

On-site support

Windows & Mac

Remote administration tools

Ticketing & SLAs

Documentation

Team collaboration

Education

Associate or Bachelor's degree

Tools

Remote administration tools

Job description

UChicago Medicine in Chicago, IL is seeking an IT Field Services Technician - Intermediate to join our on-site Hyde Park team. You will design, manage, and support moderate to complex Windows and Macintosh environments, software distribution, antivirus, and peripherals, with direct user assistance.

The role requires handling support tickets, meeting SLAs, performing site visits to install or update hardware, documenting root causes and solutions, and collaborating across IS teams to improve