Data Center Infrastructure Technician: Hardware & Cabling Expert

NTT Global Data Centers; Sacramento (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

NTT Global Data Centers is seeking a Data Center IT Infrastructure Technician to support client requests in our data centers. You will troubleshoot hardware, rack and install equipment, manage assets, and coordinate tasks with internal groups. Strong communication and ticketing proficiency are required.

Role involves cabling, PDUs, and participating in incident calls while adhering to change control and procedures. Requires hands-on data center experience and relevant certifications.

Qualifications

• High School Diploma or GED required.
• 3-5 years of data center or help desk experience.
• CompTIA A+ certification required.
• CompTIA Network+ and BICSI Installer 1 preferred.

Responsibilities

• Unbox, inventory, and install client hardware into racks.
• Manage assets including inventory audits and shipping/receiving.
• Coordinate tasks with internal teams and manage requests to resolution.
• Install cabling and organize per standards; label cabling.
• Troubleshoot server, network, storage hardware and components.
• Perform commissioning/decommissioning of hardware; install and maintain PDUs.
• Work with data center processes, incident resolution, and ticketing systems.
• Communicate clearly with clients and colleagues and adhere to Change Control.

Skills

Data center operations

Hardware troubleshooting

Cable management

Asset management

Incident coordination

Power and cooling basics

Communication skills

Networking fundamentals

Education

High School Diploma or GED

CompTIA A+ certification

CompTIA Network+

BICSI Installer 1 (preferred)

Tools

Active Directory

Office 365

Enterprise ticketing systems

Laptops and peripherals

Patch panels and cabling

Job description

NTT Global Data Centers is seeking a Data Center IT Infrastructure Technician to support client requests in our data centers. You will troubleshoot hardware, rack and install equipment, manage assets, and coordinate tasks with internal groups. Strong communication and ticketing proficiency are required.

Role involves cabling, PDUs, and participating in incident calls while adhering to change control and procedures. Requires hands-on data center experience and relevant certifications.