Data Center IT Infrastructure Technician

NTT Global Data Centers; Sacramento (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

NTT Global Data Centers is seeking a Data Center IT Infrastructure Technician to support client requests in our data centers. You will troubleshoot hardware, rack and install equipment, manage assets, and coordinate tasks with internal groups. Strong communication and ticketing proficiency are required.

Role involves cabling, PDUs, and participating in incident calls while adhering to change control and procedures. Requires hands-on data center experience and relevant certifications.

Qualifications

• High School Diploma or GED required.
• 3-5 years of data center or help desk experience.
• CompTIA A+ certification required.
• CompTIA Network+ and BICSI Installer 1 preferred.

Responsibilities

• Unbox, inventory, and install client hardware into racks.
• Manage assets including inventory audits and shipping/receiving.
• Coordinate tasks with internal teams and manage requests to resolution.
• Install cabling and organize per standards; label cabling.
• Troubleshoot server, network, storage hardware and components.
• Perform commissioning/decommissioning of hardware; install and maintain PDUs.
• Work with data center processes, incident resolution, and ticketing systems.
• Communicate clearly with clients and colleagues and adhere to Change Control.

Skills

Data center operations

Hardware troubleshooting

Cable management

Asset management

Incident coordination

Power and cooling basics

Communication skills

Networking fundamentals

Education

High School Diploma or GED

CompTIA A+ certification

CompTIA Network+

BICSI Installer 1 (preferred)

Tools

Active Directory

Office 365

Enterprise ticketing systems

Laptops and peripherals

Patch panels and cabling

Job description

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it is a place where you can grow, belong and thrive.

The Data Center IT Infrastructure Technician supports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not limited to troubleshooting hardware issues with servers, network devices, cabling, and power connectivity. The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDUs creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals).

• Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks.
• Ability to manage assets for clients, including but not limited to preforming inventory audits, receiving and shipping equipment.
• Ability to coordinate technical tasks with internal groups and manage requests to resolution.
• Installation of cabling and cable organization per NTT or client standards, including labeling.
• Troubleshooting and diagnostics of enterprise level hardware.
• Perform replacement of DIMMs, hard drives, power supplies and other components within server, storage, and network devices.
• Ability to understand execute instructions provided by clients and internal groups.
• Perform commissioning and decommissioning of hardware.
• Installation of cross connects and ability to work with Telco carriers to troubleshoot circuits.
• Ability to install and troubleshoot CAT 5E, CAT6, single mode and multi-mode patch cables.
• Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
• Perform installation and maintenance on Power Distribution Units within client enclosures.
• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
• Regularly communicate with employees, contractors, and clients via phone, email, or ticketing system. Periodically join call bridges to troubleshoot and validate infrastructure related issues.
• Adhere to Change Control Processes and Standards
• Periodically provide corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services with support from desktop technicians.
• Acts as communication coordinator and situation manager during any critical incidents call bridge events.
• Performs other duties as assigned.
• Process all tickets within SLA guidelines and follow procedural requirements.

Knowledge, Skills & Abilities

• Previous experience working in a complex high availability data center environment is preferred.
• Working knowledge of data center processes and design (power, cooling, redundancy).
• Working knowledge of airflow management best practices.
• Working knowledge of computer hardware.
• Ability to provide and recommend solutions to internal staff and clients.
• Understanding of networking components and infrastructures.
• Familiarity with cable management and knowledge of how to run fiber and copper in a data center to include labeling.
• Familiarity with patch panels.
• Knowledge of copper and fiber cable testing equipment.
• Excellent troubleshooting and problem resolution skills.
• Able to operate material handling equipment - server lifts and pallet jacks.
• Ability to demonstrate effective team and interpersonal skills.
• Experience with Data Center incident resolution, asset management, and logistics.
• Critical thinking and decision making related to outage risk assessment.
• Regular, predictable attendance is essential for satisfactory performance.
• Strong understanding of servers, routers, network switches, and patch panels. Must understand how devices are interconnected and how to troubleshoot hardware and layer 1 connectivity issues.
• Experience with active directory, Office 365, and enterprise level ticketing systems.
• Experience with laptops, desktops, docking stations, and enterprise level peripherals.
• Experience with participating and supporting critical incidents (incident call bridges, communications, and administration of critical incidents).
• Understanding of console cables, basic network commands, and SSH/Telnet clients such as Putty.
• Must have the ability to communicate effectively both written and verbally.

Education & Experience

• High School Diploma or GED required.
• 3-5 years of data center environment or help desk experience is required.
• CompTIA A+ certification or equivalent experience required.
• CompTIA Network + and BICSI Installer 1 certification preferred.

Physical Requirements