Data Center IT Infrastructure Technician

Global Data Centers Americas, Inc.; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

NTT Global Data Centers is seeking a Data Center IT Infrastructure Technician to support client requests within their space in NTT data centers. You will handle inquiries from inception to resolution via tickets, troubleshoot server, network, and cabling issues, and assist with racking, stacking, and documentation.

The role requires night shifts (Mon-Fri, 10:30pm–7:30am) and collaboration with internal teams.

Qualifications

• Experience in a high-availability data center environment preferred.
• Knowledge of data center power, cooling, and redundancy.
• Willingness to work night shifts and weekend on-call as required.

Responsibilities

• Unbox, inventory, and install client hardware into racks.
• Manage assets including inventory audits and shipping.
• Coordinate tasks with internal groups and resolve requests.
• Install and organize cabling per standards with labeling.
• Troubleshoot enterprise-level hardware issues.
• Replace DIMMs, drives, power supplies in devices.
• Assist with commissioning/decommissioning of hardware.
• Install cross connects and work with Telco carriers.
• Perform data center cabling and grounding tasks as needed.
• Provide desktop support and participate in ticketing processes.
• Communicate with customers via phone, email, or tickets.
• Support third-party vendor activities and adhere to SLA.

Skills

Data center ops

Hardware troubleshooting

Asset management

Ticketing system

Customer communication

Tools

PDU installation

Cable labeling

Telco coordination

Job description

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Data Center IT Infrastructure Technician supports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not limited to troubleshooting hardware issues with servers, network devices, cabling, and power connectivity. The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals).

What we are looking for

SHIFT - Monday - Friday (10:30pm - 7:30am)

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

POSITION SUMMARY: BASIC FUNCTION

The Data Center IT Infrastructure Technician supports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not limited to troubleshooting hardware issues with servers, network devices, cabling, and power connectivity. The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals).

SHIFT - Monday - Friday (10:30pm - 7:30am)

ESSENTIAL DUTIES & RESPONSIBILITIES

• Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks.
• Ability to manage assets for clients, including but not limited to preforming inventory audits, receiving and shipping equipment.
• Ability to coordinate technical tasks with internal groups and manage requests to resolution.
• Installation of cabling and cable organization per NTT or client standards, including labeling.
• Troubleshooting and diagnostics of enterprise level hardware.
• Perform replacement of DIMMs, hard drives, power supplies and other components within server, storage, and network devices.
• Ability to understand execute instructions provided by clients and internal groups.
• Perform commissioning and decommissioning of hardware.
• Installation of cross connects and ability to work with Telco carriers to troubleshoot circuits.
• Ability to install and troubleshoot CAT 5E, CAT6, single mode and multi-mode patch cables.
• Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
• Perform installation and maintenance on Power Distribution Units within client enclosures.
• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
• Regularly communicate with employees, contractors, and clients via phone, email, or ticketing system. Periodically join call bridges to troubleshoot and validate infrastructure related issues.
• Adhere to Change Control Processes and Standards
• Periodically provide corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services with support from desktop technicians.
• Acts as communication coordinator and situation manager during any critical incidents call bridge events.
• Performs other duties as assigned.
• Support 3rd party vendor activities.
• Process all tickets within SLA guidelines and follow procedural requirements.

KNOWLEDGE, SKILLS & ABILITIES

• Previous experience working in a complex high availability data center environment is preferred.
• Working knowledge of data center processes and design (power, cooling, redundancy).
• Worki