Data Center HVAC Technician II - Field & Warranty Services

Nortek Air Solutions, LLC; Indiana; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Air-conditioned work environment

Benefits start day one

401K match

First year vacation (4 weeks)

Job summary

Nortek Data Center Cooling is seeking a Customer Support Technician II to handle warranty-related service for the Datacenter product line. You will provide service, guidance and technical expertise to end users and outside sales reps.

This role requires 3–5 years in installation, maintenance, and troubleshooting, with strong HVAC electromechanical skills, field travel, and a focus on customer satisfaction. A CSA/technical background is preferred and benefits begin on day one.

Qualifications

• High school diploma or equivalent.
• Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred.
• Ability to travel ~85% of the time to various job sites for commissioning and warranty work.
• Superior analytical skills and attention to detail.
• Ability to read and interpret blueprints, plans, and manuals.
• Ability to stay on project through root cause analysis.
• Excellent customer service skills with desire to exceed internal and external customer expectations.
• Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery.
• Preferred Trade/technical school or certification a plus.
• Product experience with industrial HVAC equipment or similar electromechanical products preferred.
• Strong experience in Microsoft Excel and Word.
• Intermediate experience with commercial projects.
• Building automation experience a plus.

Responsibilities

• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.
• Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.
• Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company.
• This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors.
• Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
• May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

Skills

HVAC servicing

Electrical troubleshooting

Blueprints reading

Customer service

Analytical skills

Independence/work ethic

MS Excel & Word

Building automation

Education

High school diploma or equivalent

Trade/technical school certification (preferred)

Tools

MS Excel

MS Word

Job description

Nortek Data Center Cooling is seeking a Customer Support Technician II to handle warranty-related service for the Datacenter product line. You will provide service, guidance and technical expertise to end users and outside sales reps.

This role requires 3–5 years in installation, maintenance, and troubleshooting, with strong HVAC electromechanical skills, field travel, and a focus on customer satisfaction. A CSA/technical background is preferred and benefits begin on day one.