Field Service Technician II - Data Center HVAC & Maintenance

Nortek Air Solutions, LLC; Ohio; Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company contributions

Dental & Vision

Job summary

Nortek Data Center Cooling is seeking a Service Technician – Data Center Service to service warranty issues on our datacenter product line. You will commission, repair and maintain mechanical and electrical equipment across data center projects, partnering with customers and field teams to keep systems running smoothly.

You will travel up to ~85% to job sites across the US, read blueprints, review orders, and provide clear guidance to customers and internal teams.

Qualifications

• High school diploma or equivalent
• 3–5 years in installation, maintenance, and troubleshooting; HVAC or electromechanical experience preferred
• Ability to travel up to 85% to various job sites for commissioning and warranty work
• Superior analytical skills and attention to detail
• Ability to read and interpret blueprints, plans and manuals
• Excellent customer service skills with desire to exceed internal and external customer expectations
• Ability to work independently and follow up on parts delivery
• Trade/technical school or certification a plus
• Product experience with industrial HVAC equipment or similar electromechanical products preferred
• Strong experience with Microsoft Excel and Word
• Intermediate experience with commercial projects
• Building automation experience a plus

Responsibilities

• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.
• Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.
• Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company.
• This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors.
• Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
• May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

Skills

Customer service

Analytical skills

Attention to detail

Reading blueprints

Troubleshooting

Communication

Education

High school diploma or equivalent

Trade/technical school or certification (preferred)

Tools

Microsoft Excel

Microsoft Word

Job description

Nortek Data Center Cooling is seeking a Service Technician – Data Center Service to service warranty issues on our datacenter product line. You will commission, repair and maintain mechanical and electrical equipment across data center projects, partnering with customers and field teams to keep systems running smoothly.

You will travel up to ~85% to job sites across the US, read blueprints, review orders, and provide clear guidance to customers and internal teams.