Data Center Field Support Engineer

Employnet Inc; New Jersey; On-site; USD 70,000 - 110,000; Full time

Job summary

Employnet Inc is seeking a highly skilled Service Engineer to support our Global Service network from our Jersey City, NJ office. The role requires hands-on fault isolation, hardware deployment, and customer-facing technical support via phone and web, in a fast-paced data center and call center environment.

The successful candidate will diagnose hardware, software, and network issues, escalate when needed, perform rack and stack, cabling, and installation of server, storage, and networking gear,

Qualifications

• Bachelor's degree or higher in Computer Science, Computer/Electrical Engineering or related field.
• 1+ year of experience servicing complex X86 systems and parts.
• 1+ year of customer support experience and strong diagnostic abilities.
• Experience with enterprise hardware and data center environments is preferred.

Responsibilities

• Provide frontline technical support to end-users via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Escalate complex problems to higher-level support teams when necessary.
• Perform physical installation, rack and stack, cabling, and networking of data center hardware.
• Assist in the deployment of server, storage, and networking equipment.
• Monitor and maintain data center infrastructure to ensure optimal performance and uptime.
• Perform regular maintenance and upgrades on data center hardware and software.
• Collaborate with data center staff to address and resolve technical issues.
• Conduct quality checks and test system functionality post-installation.
• Work with internal teams to gather client requirements and provide technical expertise during the post-sales process.
• Coordinate with the engineering team to ensure seamless integration of hardware solutions.
• Ensure compliance with data center policies and procedures.
• Document and report data center activities and incidents.
• Travel up to 50% of the time to customer sites and data centers.

Skills

Hardware diagnostics

X86 systems

Customer support

Data center operations

Networking basics

BIOS troubleshooting

Documentation skills

Driver's license

Education

Bachelor's or Associate in EE/CS

Job description

Employnet Inc is seeking a highly skilled Service Engineer to support our Global Service network from our Jersey City, NJ office. The role requires hands-on fault isolation, hardware deployment, and customer-facing technical support via phone and web, in a fast-paced data center and call center environment.

The successful candidate will diagnose hardware, software, and network issues, escalate when needed, perform rack and stack, cabling, and installation of server, storage, and networking gear,