Datacenter Support Engineer - Hardware & Cabling Expert

Peraton; Clarksville (TN); On-site; USD 51,000 - 82,000; Full time

Job summary

Peraton is seeking a Datacenter Technical Support Representative to provide hands-on support in a data center environment. You will install, configure, and maintain servers, racks, network gear, and PDUs while ensuring SLA adherence and rapid issue resolution.

You will guide end users, troubleshoot hardware and software in a data center, and collaborate with network engineers to ensure smooth integration and change-controlled modifications. The role demands flexibility for 24x7 coverage.

Qualifications

• Bachelor's degree with 2+ years experience, associates degree with 4+ years experience or high school diploma/GED with 6+ years experience.
• U.S. Citizenship
• Ability to obtain and maintain a Public Trust clearance
• Must have experience working in a Data Center environment
• Strong understanding of Network protocols
• Experience supporting both Hardware and Software tools within a Data Center
• Flexible work schedule to cover 24x7x365

Responsibilities

• Install, configure, and maintain data center hardware, including servers, racks, network equipment, and power distribution units (PDUs).
• Manage cable infrastructure, including structured cabling and fiber optic systems, ensuring compliance with industry standards.
• Conduct equipment troubleshooting, diagnostics, and repairs to minimize downtime and optimize performance.
• Collaborate with network and system engineers to ensure seamless integration of hardware with the data center environment.
• Support approved modifications via change control standards to the environment to meet case requirements.
• Provides advanced technical advice and guidance on installation, adaptation, configuration of rack components, and programs supporting Data Center raised floor IT systems. Performs problem resolution on the telephone with account teams and Peraton shared services teams, through a series of steps to determine problem and classify level, priority and nature of the problems with systems in a Data Center.
• Provides expertise for the resolution of data center IT floor space rack equipment and cabling technical problems
• Provides expert and second-tier technical support for the installation and repair of complex rack /network cabling configurations.
• Review’s system and configurations for workload planning in the data center to ensure successful implementation of IT System racks into production.
• Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Assist in developing continuous process improvement for support tools, troubleshooting techniques for ISO documents.
• Communicate to appropriate internal personnel of issues at a particular account
• Determine the effectiveness of known solutions for the reported problem and apply these solutions as required.
• Determine severity and complexity of a reported issue and if necessary, escalarea to the appropriate specialist.
• Determine the troubleshooting workflow and organize support priorities

Skills

Network protocols

Data Center experience

Hardware/Software tools in DC

Education

Bachelor's degree or higher

Associate's degree with 4+ years experience

High school diploma/GED with 6+ years experience

Job description

Peraton is seeking a Datacenter Technical Support Representative to provide hands-on support in a data center environment. You will install, configure, and maintain servers, racks, network gear, and PDUs while ensuring SLA adherence and rapid issue resolution.

You will guide end users, troubleshoot hardware and software in a data center, and collaborate with network engineers to ensure smooth integration and change-controlled modifications. The role demands flexibility for 24x7 coverage.