Field Quality Director, HVAC Warranty & Performance

Carrier; Charlotte (NC); Presencial; USD 143.000 - 286.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Retirement benefits

Paid time off

Disability insurance

Life insurance

Tax-advantaged accounts

Tuition assistance

Descripción de la vacante

Carrier Global Corporation is seeking an Associate Director, Field Quality to lead Commercial HVAC field quality and warranty performance. You will mobilize cross-functional teams across Engineering, Manufacturing, Service, and Quality to drive corrective actions and sustainment of improvements.

The role also leads a team of Senior Quality Engineers and Quality Managers, advancing analytics and digital transformation across the field-quality organization.

Formación

• Bachelor’s degree in Engineering, Quality, Manufacturing, Operations, or a technical discipline.
• 10+ years of experience in quality, engineering, manufacturing, product reliability, field service, or a technical function.
• Experience leading complex quality or field-performance issues.
• Experience with cross-functional teams and customers.
• Familiarity with 8D, DMAIC, 5-Why, Fishbone, FMEA, CAPA.

Responsabilidades

• Own and drive Commercial HVAC warranty quality performance, with focus on warranty PPM, cost, recurrence reduction, and field issue resolution.
• Lead cross-functional teams to contain field issues, determine root cause, implement corrective actions, and verify effectiveness.
• Serve as senior quality interface for key Commercial HVAC customers and lead Voice of Customer activities.
• Drive continuous improvement of field-quality and warranty processes, including analytics, dashboards, and workflow automation.
• Lead and develop a team of Senior Quality Engineers and Quality Managers, fostering accountability and continuous improvement.

Conocimientos

Quality leadership

Warranty management

Cross-functional leadership

Data analytics

Customer communication

Problem solving

Educación

Bachelor’s degree in Engineering, Quality, Manufacturing, Operations, or a technical discipline

Descripción del empleo

Carrier Global Corporation is seeking an Associate Director, Field Quality to lead Commercial HVAC field quality and warranty performance. You will mobilize cross-functional teams across Engineering, Manufacturing, Service, and Quality to drive corrective actions and sustainment of improvements.

The role also leads a team of Senior Quality Engineers and Quality Managers, advancing analytics and digital transformation across the field-quality organization.