Title: Data Center Field Quality and Reliability Manager

Carrier; Florida; Hybrid; USD 96,000 - 192,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off

Job summary

Carrier is seeking an experienced Field Quality Manager to lead field quality initiatives for commercial HVAC equipment and services in data center environments. This field-based role acts as liaison among customers, contractors, commissioning agents, service operations, engineering, manufacturing and factory quality to resolve issues.

The role requires up to 75% travel across multiple US states and Canada, driving corrective actions and continuous improvement while ensuring high customer

Qualifications

• 5+ years dealing with customer concerns and rapid resolution.
• 3+ years with commercial HVAC equipment, systems, or services.
• 3+ years investigating field quality issues and supporting corrective actions.
• 2+ years reading/interpreting engineering drawings, BOMs, specs.
• 2+ years cross-functional engineering, manufacturing, quality, service, or operations teamwork.

Responsibilities

• Lead field quality activities for commercial HVAC equipment and services.
• Escalation point for customer quality, performance, and reliability concerns.
• Investigate failures with root cause analysis tools.
• Coordinate corrective and preventive actions with engineering, manufacturing, service, and quality teams.
• Analyze warranty and equipment data to identify recurrence and opportunities for improvement.
• Drive initiatives to reduce COPQ and field quality issues.
• Perform customer-site assessments and support installation, commissioning, maintenance, and service quality.
• Develop and track field quality metrics and lessons learned.
• Present findings and action plans to customers and leadership.
• Build strong relationships with customers and cross-functional teams.

Skills

Customer issue resolution

HVAC field experience

Engineering drawings interpretation

Cross-functional collaboration

Travel readiness

Education

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Quality Engineering, Manufacturing Engineering, or Commercial HVAC systems

Tools

A3 problem solving

5 Whys

Fishbone analysis

FMEA

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the Role

Carrier is seeking an experienced Field Quality Manager to lead field quality initiatives supporting commercial HVAC equipment and services in mission-critical data center environments.

This field-based role serves as a key liaison between customers, general contractors, commissioning agents, service operations, engineering, manufacturing, and factory quality. The Field Quality Manager will lead the resolution of field quality and reliability issues, drive corrective and preventive actions, identify opportunities for continuous improvement, and help ensure a high level of customer satisfaction.

This position requires up to 75% travel to customer sites, primarily throughout Texas, New Mexico, Oklahoma, Louisiana, Indiana, Ohio, Kentucky, and surrounding areas, with potential travel to Canada.

Key Responsibilities

• Lead field quality activities for commercial HVAC equipment, controls, and service operations supporting data center customers.
• Serve as an escalation point for significant customer quality, equipment performance, and reliability concerns.
• Investigate equipment failures and recurring field issues using root cause analysis tools such as A3, 5 Why, Fishbone Analysis, and FMEA.
• Develop and coordinate corrective and preventive actions with engineering, manufacturing, service, and quality teams.
• Analyze warranty, service, and equipment performance data to identify recurring failures, reliability risks, and improvement opportunities.
• Drive initiatives to reduce warranty costs, repeat failures, Cost of Poor Quality (COPQ), and field quality issues.
• Conduct customer-site assessments and support equipment installation, commissioning, maintenance, and service quality improvements.
• Develop and track field quality metrics, trends, corrective actions, and lessons learned.
• Present quality findings, corrective action plans, and improvement initiatives to customers and leadership.
• Build strong working relationships with customers and cross-functional teams to drive timely issue resolution.

Required Qualifications

· 5+ years Dealing Hands on with Customer Concerns and Providing Rapid Resolution

· Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Quality Engineering, Manufacturing Engineering, or Commercial HVAC systems

· 3+ years’ experience with commercial HVAC equipment, systems, or services.

· 3+ years’ Experience investigating equipment failures, field quality issues, or reliability concerns and supporting corrective actions.

· 2+ years’ experience reading and interpreting engineering drawings, technical specifications, bills of materials (BOMs), and technical documentation.

· 2+ years’ experience working with cross-functional engineering, manufacturing, quality, service, or operations teams.

· Ability and willingness to travel up to 75% to customers and project sites in US and Canada.

Preferred Qualifications

• Experience with commercial HVAC systems, including chillers, air handling units, rooftop units, controls, and Building Automation Systems (BAS).
• Data center or other mission-critical cooling experience.
• Experience with installation, commissioning, start-up, troubleshooting, maintenance, or service of commercial HVAC equipment.
• Experience with warranty analytics, reliability engineering, COPQ, or continuous improvement.
• Customer-facing experience supporting technical issues or quality escalations.
• ASQ quality certification.
• Six Sigma Green Belt, Black Belt, or similar continuous improvement certification

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 13 November 2026

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.