Data Center Field Ops Lead - Hands-On Multi-Site Leader

EOS IT Solutions; Montgomery (AL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Snacks, drinks, and desserts provided

10 Days of Paid Time Off

12 Paid Holidays

6 Sick Days

401(k) Retirement Plan with $2,500 401

Job summary

EOS IT Solutions seeks a Data Center Technician Lead for Field Ops in Montgomery, AL. You will oversee a technician team, perform advanced diagnostics via CLI, and manage day-to-day DC operations across server, storage, and network hardware. Travel between data centers may be required.

Ideal candidates have 5+ years in IT hardware diagnostics, strong CLI skills, and proven leadership, with a valid license. The role emphasizes SLA-driven, high-availability support and collaboration with

Qualifications

• Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
• 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper-scale environments.
• 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required)
• Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
• Demonstrated experience in troubleshooting and repairing server, storage, and network hardware.
• Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
• Excellent problem-solving skills and ability to work under pressure in high-availability environments.
• Strong communication and leadership skills with a customer-focused mindset.
• Valid driver's license and ability to travel between data center sites as needed.

Responsibilities

• Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability.
• Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations.
• Approve timecards accurately and on time for error-free billing.
• Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
• Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
• Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
• Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations.
• Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims.
• Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
• Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
• Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
• Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.
• Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.

Skills

CLI proficiency

Leadership

Problem solving

Communication

Customer focus

Education

Associate degree or higher in a technical discipline

Tools

Cisco CLI

iDRAC

iLO

Linux shell

SNMP

Job description

EOS IT Solutions seeks a Data Center Technician Lead for Field Ops in Montgomery, AL. You will oversee a technician team, perform advanced diagnostics via CLI, and manage day-to-day DC operations across server, storage, and network hardware. Travel between data centers may be required.

Ideal candidates have 5+ years in IT hardware diagnostics, strong CLI skills, and proven leadership, with a valid license. The role emphasizes SLA-driven, high-availability support and collaboration with