Data Center Field Ops Lead: Drive Global IT Deployments

EOS; New Albany (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

PTO

Paid Holidays

Sick Days

401(k) with company match

Job summary

EOS IT Solutions in the United States seeks a Data Center FieldOps Service Lead to manage day-to-day operations, including rack installations and fiber cabling, while coordinating cross-functional teams to meet timelines and client expectations.

The ideal candidate brings proven global project leadership, strong networking knowledge, and experience with automation, change control, and ITIL to ensure high-quality service delivery and adherence to SLAs.

Qualifications

• Experience managing global technical teams and enterprise network deployments.
• Strong understanding of routers, switches, dynamic routing protocols, and circuit troubleshooting.
• Experience with process improvement and systems development, particularly through automation to streamline workflows.
• Demonstrated ability in managing change control processes and conducting maintenance activities in production environments.
• Experience in service management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs.
• Leadership and communication skills to foster collaboration across global teams.
• Solid understanding of service management principles, ITIL, or equivalent frameworks.

Responsibilities

• Lead cross-functional teams in the planning, execution, and successful completion of data center and network installation projects.
• Develop and manage comprehensive project plans that define scope, schedule, budget, resource allocation, and risk management strategies.
• Build and nurture strong relationships with internal stakeholders, external vendors, and subcontractors.
• Oversee resource allocation for personnel, equipment, and materials; optimize resource utilization.
• Establish and implement rigorous quality control measures to meet project specifications and regulatory requirements.
• Proactively identify potential risks or issues and create risk management strategies to minimize disruptions.
• Monitor and track project budgets, expenses, and cost-saving opportunities; ensure accurate reporting.
• Lead post-project reviews and identify process improvements to drive innovation.

Skills

Leadership

Communication

Project management

Customer success

Problem solving

Time management

Tools

ITIL

Automation tools

Job description

EOS IT Solutions in the United States seeks a Data Center FieldOps Service Lead to manage day-to-day operations, including rack installations and fiber cabling, while coordinating cross-functional teams to meet timelines and client expectations.

The ideal candidate brings proven global project leadership, strong networking knowledge, and experience with automation, change control, and ITIL to ensure high-quality service delivery and adherence to SLAs.