Data Center Field Engineer — Server & Troubleshooting Pro

Supermicro; Odessa (TX); On-site; USD 75,000 - 90,000; Full time

Job summary

Supermicro is seeking a Data Center Service Engineer who will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude with server products, in addition to excellent interpersonal skills.

It requires the ability to support our Global Service network and help build a world‑class field engineering organization.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred.
• Minimum of 1 year experience in field support servicing complex X86 systems and parts preferred.
• Work experience in large enterprises or certification in Windows and Linux environments is a plus.
• Hands‑on experience with servers (Supermicro, EMC, DELL, HP).
• Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.

Responsibilities

• On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment.
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times.
• Ensure escalation situations are managed and corrected quickly and professionally.
• Provide 2nd line support to the reseller/distributors in all aspects of customer support.
• Travel to the field to train and or resolve customer issues.
• Train new service engineers.

Skills

Server hardware

Technical communication

English proficiency

Multitasking

Project management

Education

Bachelor’s degree in Computer Science/Engineering or equivalent

Associate degree in electrical technology/electronics or military equivalent

Tools

Windows

Linux

Job description

Supermicro is seeking a Data Center Service Engineer who will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude with server products, in addition to excellent interpersonal skills.

It requires the ability to support our Global Service network and help build a world‑class field engineering organization.