Data Center Field Engineer - GPU & Server Diagnostics

Supermicro

Brownsville (TX)

On-site

USD 75,000 - 90,000

Full time

6 days ago

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Job summary

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills.

It requires the ability to support our Global Service network and help build a world-class field engineering organization.

Qualifications

Bachelor's degree in CS/CE/EE or equivalent work experience.
1-2+ years' experience in enterprise data center operations.
1-2+ years' experience working with server, storage, compute and network hardware.

Responsibilities

Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments.
Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects.
Execute hardware diagnostics, system validation, and root cause analysis.
Coordinate RMA processes and spare parts logistics.
Manage and resolve service tickets using Salesforce or similar ticketing systems.
Support GPU platforms such as NVIDIA HGX/DGX-based systems.
T roubleshoot GPU-related issues (ECC errors, thermal throttling, driver mismatches).
Coordinate RMA and spare parts logistics.
Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts.
If needed, travel to customer data centers to support deployments, perform break-fix activities, and train team members (up to 25%).