Data Center Field Engineer – GPU & Server Hardware

Supermicro; Starbase (TX); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Bonus & equity programs

Job summary

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites, resolving and repairing server systems as part of post-sales support. The role requires strong technical aptitude with server products and excellent interpersonal skills to support our global service network.

The ideal candidate will troubleshoot complex hardware, coordinate RMA processes, and engage with Technical Account Managers, Service Managers, and Project Managers.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 1-2+ years’ experience in enterprise data center operations.
• 1-2+ years’ experience working with server, storage, compute and network hardware.
• 1-2+ years’ experience troubleshooting and repairing servers and networking infrastructure.
• 1-2+ years’ experience in Inventory Management, and ordering, receiving and shipping server and network equipment.

Responsibilities

• Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments.
• Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects.
• Execute hardware diagnostics, system validation, and root cause analysis.
• Coordinate RMA processes and spare parts logistics.
• Manage and resolve service tickets using Salesforce or similar ticketing systems.
• Support GPU platforms such as NVIDIA HGX/DGX-based systems.
• Troubleshoot GPU-related issues (ECC errors, thermal throttling, driver mismatches).
• Coordinate RMA and spare parts logistics.
• Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts.
• If needed, travel to customer data centers to support deployments, perform break-fix activities, and train team members (up to 25%)

Skills

Data center operations

Server hardware troubleshooting

Customer-facing communications

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites, resolving and repairing server systems as part of post-sales support. The role requires strong technical aptitude with server products and excellent interpersonal skills to support our global service network.

The ideal candidate will troubleshoot complex hardware, coordinate RMA processes, and engage with Technical Account Managers, Service Managers, and Project Managers.