Data Center Field Engineer (L2) — On-Site Incident Resolver

NTT DATA, Inc.; Santa Clara (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A global technology services leader is seeking a Data Center Service Delivery Field Support Engineer (L2) to provide second-line technical support and manage incidents to ensure zero missed SLA conditions. Candidates should possess a Bachelor's degree in IT or a related field and have moderate experience in data center networking. This role requires strong communication and problem-solving skills, as well as the ability to work under pressure in a dynamic environment.

Qualifications

• Good communication skills, both verbal and written.
• Ability to plan activities and projects well in advance.
• Moderate level of experience in supporting data center infrastructure.

Responsibilities

• Provide second-line technical support on-site to clients.
• Identify and resolve technical incidents and problems.
• Ensure all requests and incidents result in zero missed SLA conditions.

Skills

Good communication skills

Ability to plan activities

Ability to adapt to changing circumstances

Active listening techniques

Positive outlook at work

Education

Bachelor's degree in Information Technology or related field

Professional certification in Data Centre technologies

Tools

Data center network equipment (Nexus, MDS)

Job description

A global technology services leader is seeking a Data Center Service Delivery Field Support Engineer (L2) to provide second-line technical support and manage incidents to ensure zero missed SLA conditions. Candidates should possess a Bachelor's degree in IT or a related field and have moderate experience in data center networking. This role requires strong communication and problem-solving skills, as well as the ability to work under pressure in a dynamic environment.