Data Center Field Engineer II — Onsite Infrastructure Expert

IES Holdings; Haskell (TX); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Competitive Pay

401K plan with Employer Contribution

Paid Time Off

Life Insurance

Medical Coverage

Short/Long-term Disability

Job summary

IES is seeking a Field Engineer II to provide on-site data center services, including installation, maintenance, and troubleshooting of data center infrastructure. You will support servers, storage, networking, and power/cooling systems while ensuring SLA adherence and safety compliance.

The role involves coordinating with customers and cross-functional teams, performing site surveys, and mentoring junior staff. Travel to customer sites and after-hours support are expected.

Qualifications

• Bachelor's degree in IT, CS, Engineering, or related field, or equivalent experience.
• 3–5 years supporting data center operations, field services, IT infrastructure, or similar.
• Experience installing/troubleshooting servers, storage, networking devices, and cabling.
• Windows and Linux server environments.
• TCP/IP networking fundamentals, switching, routing, and connectivity troubleshooting.
• Experience using ticketing/service management platforms.
• Strong analytical, problem-solving, and customer service skills.
• Ability to lift up to 50 pounds and work in data center environments.
• Valid driver's license and willingness to travel to customer sites.

Responsibilities

• Install, configure, test, and support data center hardware (servers, storage, networking, racks, cabling).
• Perform preventative maintenance and break-fix repairs.
• Troubleshoot hardware, network, power, and environmental issues in customer facilities.
• Deploy equipment, decommissioning, hardware upgrades, and refresh projects.
• Respond to service requests and incidents within SLA.
• Conduct site surveys to validate readiness and identify risks.
• Document activities, findings, assets, and interactions in service systems.

Skills

Analytical skills

Problem-solving

Customer service

Communication

Multitasking

Education

Bachelor's degree or equivalent

Tools

Ticketing systems

ITIL knowledge

Job description

IES is seeking a Field Engineer II to provide on-site data center services, including installation, maintenance, and troubleshooting of data center infrastructure. You will support servers, storage, networking, and power/cooling systems while ensuring SLA adherence and safety compliance.

The role involves coordinating with customers and cross-functional teams, performing site surveys, and mentoring junior staff. Travel to customer sites and after-hours support are expected.