Remote Network Field Engineer – L2 Support

NTT Limited; Michigan; Remote; USD 44,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

401(k) with company match

Paid time off

Life & AD&D insurance

Flexible spending or HSA

Job summary

NTT DATA in the United States is seeking a Networking Remote Field Service Engineer (L2) to provide professional remote technical support, identify incidents, and drive resolutions to meet SLA across client environments.

The role requires a Bachelor’s degree in IT or computing and professional networking certifications (e.g., CCNP, JNCIP, ACMP). You will maintain documentation, coordinate with clients and vendors, and continually improve service delivery in a diverse, inclusive workplace.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
• Moderate level experience in networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote support in Networking technologies.

Responsibilities

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance software to diagnose problems, collect performance stats and create reports.
• Identifies and resolves problems following procedures.
• Performs defined maintenance tasks.
• Documents and closes resolved incidents per procedures.
• Maintains accurate configuration records for CIs and safeguards assets from unauthorized change.

Skills

Networking

Remote support

Troubleshooting

Incident management

Customer service

Analytical thinking

Team collaboration

Education

Bachelor's degree in IT/Computing

Networking certifications (CCNP/JNCIP/ACMP)

Tools

Cisco

Juniper

Aruba

RiverBed

F5

Job description

NTT DATA in the United States is seeking a Networking Remote Field Service Engineer (L2) to provide professional remote technical support, identify incidents, and drive resolutions to meet SLA across client environments.

The role requires a Bachelor’s degree in IT or computing and professional networking certifications (e.g., CCNP, JNCIP, ACMP). You will maintain documentation, coordinate with clients and vendors, and continually improve service delivery in a diverse, inclusive workplace.