Data Center Critical Operations Technician I

QTS; Cedar Rapids (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

HSA

Paid Holidays

Paid Time Off

Volunteer Days

Tuition Assistance

Parental Leave

Wellness Program

Job summary

QTS is seeking a Critical Operations Technician I to install, repair, and maintain IT, electrical, mechanical, and plumbing equipment across a 24x7 data center. The role supports customers on the data center floor, processes work orders, and escalates issues to systems engineers for resolution. On-site hours are required.

The candidate will perform routine tests, monitor systems, and handle tickets while ensuring safe, compliant operation and adherence to change management procedures.

Qualifications

• Two or more years of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical.
• Proficiency with MS Office Suite.

Responsibilities

• Applies learning, knowledge, skills, and company policies to tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.
• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation.
• Provide remote hands and eyes services for customers.
• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Operates and monitors critical and non‑critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

Skills

Customer focus

Interpersonal skills

Teamwork

MS Office proficiency

Education

Technical training/certifications

Tools

MS Office Suite

Outlook

Web-based applications

Job description

QTS is seeking a Critical Operations Technician I to install, repair, and maintain IT, electrical, mechanical, and plumbing equipment across a 24x7 data center. The role supports customers on the data center floor, processes work orders, and escalates issues to systems engineers for resolution. On-site hours are required.

The candidate will perform routine tests, monitor systems, and handle tickets while ensuring safe, compliant operation and adherence to change management procedures.