Data Center Critical Operations Technician I

QTS Realty Trust; Cedar Rapids (IA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid holidays & time off

Job summary

QTS Realty Trust is seeking a Critical Operations Technician I to install, repair and maintain IT, electrical, and mechanical systems inside and outside our data centers. This on-site role supports a 24x7x365 environment, handles customer equipment installs, and manages tickets in the data center operations workflow.

Responsibilities include monitoring building systems, performing tests, and escalating issues to systems engineers as needed, with strong emphasis on safety and compliance.

Qualifications

• Two or more years of technical training or workplace equivalency.
• Background in IT, electrical, and/or mechanical systems.
• Proficiency with MS Office Suite.

Responsibilities

• Lead preventive maintenance on mechanical and electrical equipment.
• Provide remote hands and eyes services for customers.
• Install and repair IT, mechanical, and electrical equipment.
• Process work orders for preventative and corrective maintenance.
• Create/update tickets for data center and network alerts.
• Respond to emergencies and customer requests.

Skills

IT/electrical/mechanical basics

MS Office proficiency

Customer service

Education

Technical or military training

Tools

Panduit

Corning

A+ certification

Network+

BICSI Installer I

Job description

QTS Realty Trust is seeking a Critical Operations Technician I to install, repair and maintain IT, electrical, and mechanical systems inside and outside our data centers. This on-site role supports a 24x7x365 environment, handles customer equipment installs, and manages tickets in the data center operations workflow.

Responsibilities include monitoring building systems, performing tests, and escalating issues to systems engineers as needed, with strong emphasis on safety and compliance.