Data Center Break/Fix Technician - 24/7 On-Call

Noblesoft Technologies Inc.; Gallatin (TN); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

HCLTech in Gallatin, TN is seeking a Data Center Operations Technician to join our team supporting large-scale data center environments. You will be responsible for installation, maintenance, troubleshooting, and repair of server and network hardware to ensure reliability and performance for clients’ networks.

The role supports 24/7 coverage with shifts of 8, 10, or 12 hours and may require up to 25% travel.

Formación

• 1- 2+ years of experience in computer hardware, networking, and troubleshooting.
• Strong technical background in server and network hardware, including routing and switching technologies and protocols.
• Experience with enterprise/service provider network hardware platforms (e.g., Juniper, Cisco, Arista).
• Proficiency in Linux OS, CLI navigation, and industry-standard troubleshooting tools and methodologies.

Responsabilidades

• Install, configure, and deinstall enterprise servers and network devices (e.g., routers, switches, firewalls, console servers, optical transport equipment).
• Perform troubleshooting on cabling, powering up/down, and handoff to internal teams.
• Conduct hardware break/fix activities, including replacement of FRUs, optics, network line cards, supervisor cards, chassis hardware, and other modular components.
• Troubleshoot and resolve hardware, network link, device, and configuration issues, isolating and fixing problems on-site.
• Test, clean, and troubleshoot fiber optic, copper, and telecom cables; trace and isolate cables through patch panels.
• Use internal automation tools, scripts, and software to configure, monitor, and repair network equipment.
• Schedule and perform network maintenance, repairs, and upgrades while minimizing impact on production systems.
• Manage Return Merchandise Authorization (RMA) processes, including creating RMA requests with vendors, coordinating replacements, and tracking defective and replacement parts.

Conocimientos

Server hardware

Network hardware

Routing & switching

Linux CLI

Troubleshooting

Cross-functional collaboration

Educación

Bachelor's degree in Computer Science or Engineering

Herramientas

Juniper

Cisco

Arista

Descripción del empleo

HCLTech in Gallatin, TN is seeking a Data Center Operations Technician to join our team supporting large-scale data center environments. You will be responsible for installation, maintenance, troubleshooting, and repair of server and network hardware to ensure reliability and performance for clients’ networks.

The role supports 24/7 coverage with shifts of 8, 10, or 12 hours and may require up to 25% travel.