Data Center After-Sales Engineer — Remote & On-site Support

Midea America; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Career development

Job summary

Midea America Corp. is seeking an experienced after-sales service engineer to diagnose, analyze, and resolve complex faults in data center products, providing remote and on-site support.

You will develop training materials and collaborate with the sales team on technical solutions for major customers. The role includes organizing post-fault reviews, driving quality improvements, and training customers and service personnel to ensure reliable operation of chillers and CDU/fan walls within data

Qualifications

• At least 3 years in after-sales service or after-sales technical support.
• Familiar with principles, structure and troubleshooting methods of large water chillers.

Responsibilities

• Lead diagnosis, analysis, and resolution of complex faults in data center products, providing remote and on-site technical support.
• Organize post-fault reviews and produce technical bulletins and improvement plans to drive product quality closure.
• Collaborate with front-end sales to provide after-sales technical solutions and participate in major customer service negotiations.
• Develop and continuously optimize data center product training materials for field personnel.
• Organize regular technical training for customers, after-sales staff, and key service providers.

Skills

After-sales experience

Troubleshooting large chillers

Job description

Midea America Corp. is seeking an experienced after-sales service engineer to diagnose, analyze, and resolve complex faults in data center products, providing remote and on-site support.

You will develop training materials and collaborate with the sales team on technical solutions for major customers. The role includes organizing post-fault reviews, driving quality improvements, and training customers and service personnel to ensure reliable operation of chillers and CDU/fan walls within data