After Sales Engineer

Midea America; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Career development

Job summary

Midea America Corp. is seeking an experienced after-sales service engineer to diagnose, analyze, and resolve complex faults in data center products, providing remote and on-site support.

You will develop training materials and collaborate with the sales team on technical solutions for major customers. The role includes organizing post-fault reviews, driving quality improvements, and training customers and service personnel to ensure reliable operation of chillers and CDU/fan walls within data

Qualifications

• At least 3 years in after-sales service or after-sales technical support.
• Familiar with principles, structure and troubleshooting methods of large water chillers.

Responsibilities

• Lead diagnosis, analysis, and resolution of complex faults in data center products, providing remote and on-site technical support.
• Organize post-fault reviews and produce technical bulletins and improvement plans to drive product quality closure.
• Collaborate with front-end sales to provide after-sales technical solutions and participate in major customer service negotiations.
• Develop and continuously optimize data center product training materials for field personnel.
• Organize regular technical training for customers, after-sales staff, and key service providers.

Skills

After-sales experience

Troubleshooting large chillers

Job description

Midea America Corp. is a U.S. subsidiary of Midea Group, a Fortune Global 500 company and a global leader in climate control, HVAC, and building solutions. Supported by 166,000+ employees across 200+ countries, Midea is rapidly scaling its mission-critical thermal management and liquid cooling business to support next-generation data centers across North America and international markets.

Key Responsibilities

• Lead the diagnosis, analysis, and resolution of complex faults in data center products (magnetic chillers/CDU/fan walls/precision AC), providing remote and on-site technical support
• Organize post-fault reviews, produce technical bulletins and improvement plans, and drive product quality closure
• Cooperate with the front-end sales team to provide after-sales technical solutions, and participate in the technical aspects of major customer service and business negotiations
• Responsible for the development and continuous optimization of data center product technical training materials
• Regularly organize talent cultivation and technical training for customers, after-sales personnel, and key service providers

Qualifications

• Having worked for at least 3 years in after-sales service or after-sales technical support positions, familiar with the principles, structure, and common troubleshooting methods of large water chillers;
• Familiar with the data center industry and having a basic understanding of construction sites.

Benefits & Culture

Midea America Corp. offers a competitive compensation package, comprehensive healthcare coverage, 401(k) matching, and continuous career development within a global technology company.

Midea America Corp. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, color, national origin, gender, sexual orientation, age, veteran status, or disability status.