Data Analytics Manager: Customer Journey & Attribution

Motorola Solutions; Iowa City (IA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Parental Leave

Job summary

Motorola Solutions seeks a practical, data-driven Data Analyst Manager to lead performance tracking across digital customer lifecycle touchpoints and 1:1 CS efforts. This hands-on IC role will help gather, understand, and use data to enable teams and prove impact, guiding stakeholders through adoption, retention, and revenue growth.

You will collaborate with Campaign Strategy, Product Insights, and CS Ops, using SQL, Python, and BI tools to deliver measurable insights and drive data-informed

Qualifications

• 5+ years in data analytics or Revenue/CS Ops, with 2+ years in attribution/lifecycle analytics in SaaS.
• Hands-on IC with a strong Business Operations background balancing data work with operational problem-solving.
• US citizenship and residency in the United States.
• Direct experience building multi-touch attribution models using SQL, Python, or R.
• Proficiency with data warehouses and SQL; Snowflake, BigQuery, or Redshift.
• Dashboard creation with Tableau, Looker, or Power BI.
• Experience with Gainsight, Salesforce, or HubSpot.
• Data cleaning and identity resolution across disparate sources.
• Ability to translate analytics into actionable insights for stakeholders.
• Experience integrating AI tools to accelerate tasks.
• Experience connecting hybrid digital engagement with Gainsight CTA outcomes.

Responsibilities

• Attribution Modeling & Impact Tracing: Design & Custom Attribution Architecture; build, maintain, and iterate on multi-touch attribution models.
• Hybrid Touchpoint Tracking: Establish data pipelines connecting digital engagement metrics with Gainsight CTA outcomes and CRM events.
• Full-Funnel ROI & Revenue Impact: Link adoption metrics to net revenue retention and expansion revenue.
• Campaign Feedback & Journey Optimization: Provide data-backed recommendations to refine intervention thresholds and messaging.
• Audience & Behavioral Segmentation: Identify customer segments and refine trigger logic for automated campaigns and Gainsight CTAs.
• Journey Bottleneck Analysis: Analyze drop-off points and conversion velocity across campaigns.
• Data Operations & Reporting: Clean, transform, and organize messy data into reliable datasets.
• Data Consistency: Unify identity resolution and standardize event logging across post-sale journey.
• Reporting & Dashboards: Build dashboards in Tableau/Looker/Power BI for campaign performance and channel efficiency.
• AI Integration: Use AI tools to speed up SQL writing, data cleaning, and complex analysis.

Skills

Attribution Modeling

SQL

Python

R

Data Visualization

Gainsight

CRM Systems

Communication

AI Tool Integration

Tools

Snowflake

BigQuery

Redshift

Tableau

Looker

Power BI

Claude

Salesforce

HubSpot

Job description

Motorola Solutions seeks a practical, data-driven Data Analyst Manager to lead performance tracking across digital customer lifecycle touchpoints and 1:1 CS efforts. This hands-on IC role will help gather, understand, and use data to enable teams and prove impact, guiding stakeholders through adoption, retention, and revenue growth.

You will collaborate with Campaign Strategy, Product Insights, and CS Ops, using SQL, Python, and BI tools to deliver measurable insights and drive data-informed