Data Analytics Manager: Attribution & Customer Journey

Motorola Solutions; Boston (MA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking a practical, data-driven Data Analytics Manager to lead performance tracking across digital customer lifecycle touchpoints and 1:1 Customer Success efforts.

This hands-on IC role partners with Campaign Strategy, Product Insights, and CS Ops to measure impact, drive faster time-to-value, and improve account retention and revenue growth. Strong SQL/Python/R skills and experience with Gainsight, CRM tools, and BI dashboards are required.

Qualifications

• 5+ years of experience in data analytics, marketing analytics, or Revenue/CS Operations, with at least 2 years in attribution modeling or lifecycle analytics in SaaS.
• Ability to balance hands-on data work with operational problem-solving in a fast-paced environment.
• US Citizenship and residence in the United States is required.
• Direct, hands-on experience building multi-touch attribution models using SQL, Python, or R.

Responsibilities

• Design, maintain and iterate multi-touch attribution models to quantify adoption, digital touchpoints, and CSA interventions and their relation to product usage and retention.
• Build data pipelines connecting digital engagement metrics with CRM lifecycle stages and outcomes.
• Create dashboards in Tableau, Looker or Power BI to visualize campaign performance and channel efficiency; enable AI-assisted data tasks.

Skills

Data analytics

Marketing analytics

Attribution modeling

Business operations

Communication

Tools

SQL

Python

R

Snowflake

BigQuery

Redshift

Tableau

Looker

Power BI

Gainsight

Salesforce

HubSpot

Job description

Motorola Solutions is seeking a practical, data-driven Data Analytics Manager to lead performance tracking across digital customer lifecycle touchpoints and 1:1 Customer Success efforts.

This hands-on IC role partners with Campaign Strategy, Product Insights, and CS Ops to measure impact, drive faster time-to-value, and improve account retention and revenue growth. Strong SQL/Python/R skills and experience with Gainsight, CRM tools, and BI dashboards are required.