Data Analytics Manager: Attribution & Customer Journey

Motorola Solutions; Charlotte (NC); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, dental, vision benefits

401(k) with company match

Paid holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking a Data Analytics Manager to lead performance tracking across digital customer lifecycle touchpoints and 1:1 CS efforts. This hands-on IC role focuses on gathering and using data to prove impact, measure adoption, retention and revenue growth, and partner with Campaign Strategy and CS Ops for insights.

You'll design attribution architectures, build data pipelines, and create clear dashboards to drive faster time-to-value and stronger CS outcomes.

Qualifications

• 5+ years of experience in data analytics, marketing analytics, or Revenue/CS Operations, incl. attribution modeling or lifecycle analytics in SaaS.
• Hands-on IC with strong business operations background; can balance technical data work with operational problem-solving.
• Must be a US citizen and reside in the United States.
• Direct, hands-on experience building multi-touch attribution models using SQL, Python, or R.

Responsibilities

• Design multi-touch attribution architectures and hybrid touchpoint tracking across digital and CRM data.
• Develop data pipelines linking email, in-app events, product usage, and CRM outcomes.
• Build dashboards (Tableau/Looker/Power BI) and enable insights for Campaign Strategy, Product Insights, and CS Ops.
• Support data hygiene and identity resolution across post-sale journey; enable AI-assisted analytics.

Skills

Data analytics

Attribution modeling

SQL

Python/R

BI dashboards

Gainsight/Salesforce

Data storytelling

Tools

Snowflake

BigQuery

Redshift

Tableau/Looker/Power BI

Gainsight

Salesforce/HubSpot

Claude AI

Job description

Motorola Solutions is seeking a Data Analytics Manager to lead performance tracking across digital customer lifecycle touchpoints and 1:1 CS efforts. This hands-on IC role focuses on gathering and using data to prove impact, measure adoption, retention and revenue growth, and partner with Campaign Strategy and CS Ops for insights.

You'll design attribution architectures, build data pipelines, and create clear dashboards to drive faster time-to-value and stronger CS outcomes.