Danish Speaking Customer Support for Social Media -Remote in Greece

Employers from Greece; United States; À distance; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons & Discounts

Résumé du poste

Patrique Mercier Recruitment FR is seeking a Danish-speaking Customer Support Representative for Social Media. You will manage inquiries across platforms, respond to messages and comments, and document interactions in the CRM.

Fluency in Danish and English and prior customer service experience are essential for delivering high-quality support. Ideal candidates enjoy social media and helping users, with a proactive approach to solving problems and contributing to brand loyalty.

Qualifications

• Danish and English fluency required.
• Experience in customer service, preferably in social media/digital marketing.
• Strong communication to build customer relationships.
• Tech-savvy with knowledge of social media platforms and tools.
• Ability to work in a fast-paced environment with attention to detail.
• Proficient with CRM systems and standard office applications.
• Flexibility to work varied hours, including evenings and weekends.

Responsabilités

• Provide outstanding customer support to Danish-speaking clients across social media platforms.
• Assist customers with inquiries, complaints, and product information via DMs and comments.
• Engage with the online community to foster brand loyalty.
• Monitor channels for feedback and escalate issues when needed.
• Document user interactions and maintain CRM records.
• Collaborate with marketing/product teams to relay customer suggestions.
• Stay updated on social media trends to enhance engagement strategies.

Connaissances

Danish language

English language

Customer service

Communication

CRM systems

Social media tools

Fast-paced work

Flexibility

Office applications

Outils

CRM software

Description du poste

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with engaging career opportunities. We are currently looking for a Danish Speaking Customer Support Representative for Social Media. This role is ideal for individuals who are passionate about social media and enjoy providing high-quality customer service to Danish-speaking users.

Responsibilities

• Provide outstanding customer support to Danish-speaking clients across various social media platforms.
• Assist customers with inquiries, complaints, and product information via direct messages and comments.
• Engage with the online community to foster positive relationships and brand loyalty.
• Monitor social media channels for customer feedback and elevate issues when necessary.
• Document user interactions and ensure accurate record-keeping in the CRM system.
• Collaborate with marketing and product teams to relay customer suggestions and improve service offerings.
• Stay updated on the latest social media trends and tools to enhance customer engagement strategies.

Requirements

• Fluency in Danish and English, both written and spoken.
• Previous experience in customer service, preferably within social media or digital marketing.
• Strong communication skills with a focus on building customer relationships.
• Technologically savvy with a good understanding of social media platforms and tools.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficient in using CRM systems and standard office applications.
• Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks