Danish Speaking Customer Support for Online Travel Agency -Remote in Greece

Employers from Greece; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Relocation Package

Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie seeks a Danish-speaking Customer Support Representative for an Online Travel Agency. The role involves assisting Danish-speaking clients by phone, email, and chat with travel bookings and inquiries.

Ideal candidates have Danish and English fluency, strong communication skills, and a customer-first approach. The position offers relocation support and training opportunities, with varied hours including evenings and weekends.

Qualifications

• Fluent in Danish and English, both written and spoken.
• Experience in customer service, preferably in travel or hospitality.
• Strong communication and a customer-first mindset.
• Detail-oriented with solid organizational skills.
• Familiarity with customer support software and office tools.
• Ability to handle pressure and resolve issues efficiently.
• Willingness to work varied hours, including evenings and weekends.

Responsibilities

• Provide outstanding Danish-speaking customer support for travel bookings via phone, email, and chat.
• Assist with itinerary questions, changes, and travel policies.

Skills

Danish language

English language

Customer service

Travel industry experience

Communication skills

Problem solving

Time management

Flexibility

CRM software

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is committed to connecting talented professionals with dynamic career opportunities. We are currently seeking a Danish Speaking Customer Support Representative for an Online Travel Agency. This role is perfect for individuals who are passionate about travel and providing exceptional service to clients in the travel industry.

Responsibilities

• Provide outstanding customer support to Danish-speaking clients regarding travel bookings and inquiries through phone, email, and chat.
• Assist customers with questions related to itineraries, booking changes, and travel policies.
• Effectively resolve customer issues, complaints, and inquiries to ensure a pleasant travel experience.
• Maintain accurate records of customer interactions and follow up on any unresolved issues.
• Collaborate with internal teams and travel partners to address client needs and enhance service delivery.
• Educate clients about available travel services, special offers, and travel regulations.
• Gather customer feedback to identify areas for improvement in service quality.

Requirements

• Fluency in Danish and English, both written and spoken.
• Experience in customer service, particularly within the travel or hospitality sector is preferred.
• Excellent communication skills and a customer-first approach.
• Detail-oriented with strong organizational skills.
• Proficient in using customer support software and standard office tools.
• Strong problem-solving skills and the ability to work efficiently under pressure.
• Flexibility to work varied hours, including evenings and weekends as needed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks