Danish Speaking Customer Service Agent - Work In Sofia

Mercier Consultancy Group; United States; Remote; USD 15,000 - 31,000; Full time

Benefits offered by this job

Fully paid relocation

Private health insurance

Monthly performance bonus

Modern office in Sofia

Fully paid training programs

Job summary

Mercier Consultancy Group ищет Danish-speaking Customer Service Agent в Софии, Болгария. Ваша задача — обеспечивать качественную поддержку клиентов через телефон, письмо и чат и поддерживать высокий уровень коммуникации на Danish.

Требуется владение данским языком на уровне носителя, знание английского, наличие вида на жительство в ЕС и готовность к работе на месте в Софии. Предлагаются обучение, медицинское страхование, релокационная помощь и бонусы.

Qualifications

• Данский как родной или свободный (устно и письменно).
• Профессиональные навыки английского для сотрудничества в команде.
• Гражданство ЕС или вид на проживание для работы в Болгарии.
• Опыт в обслуживании клиентов приветствуется.
• Сильная эмпатия, терпение и умение решать проблемы.

Responsibilities

• Обеспечивать качественную поддержку клиентов по телефону, почте и чату.
• Представлять наших премиум-клиентов, поддерживая высокий уровень коммуникации на Danish.
• Эффективно решать сложные запросы и технические проблемы.
• Сотрудничать с международными командами для обеспечения качества и достижения целей.
• Документировать взаимодействия в CRM для анализа тенденций.
• Поддерживать позитивную атмосферу и ориентированность на решение в Софии.
• Участвовать в постоянном обучении и расширении знаний о продуктах.

Skills

Danish language

English

Customer support experience

Empathy

Problem solving

Job description

Описание: Danish Speaking Customer Service Agent Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. As a leader in the global staffing market, we take pride in facilitating professional growth through high-impact roles, including exclusive Danish-speaking jobs across the continent. We are currently seeking a motivated professional for a Danish Speaking Customer Service Agent position in Bulgaria, based in the vibrant city of Sofia. This role within the customer support services industry offers a unique opportunity to build an international career while benefiting from a fully comprehensive relocation support package.

Задачи:

• Deliver exceptional support to customers via phone, email, and live chat within the fast-paced customer support services industry.
• Represent our premium clients by maintaining high standards of communication in native-level Danish.
• Resolve complex inquiries and technical issues efficiently to ensure maximum customer satisfaction.
• Collaborate with international teams to maintain quality benchmarks and exceed performance targets.
• Accurately document all customer interactions in the CRM system to track support trends.
• Contribute to a positive, solution-oriented environment that defines our successful operations in Sofia.
• Participate in ongoing training to stay updated on product knowledge and service excellence.

Требования:

• Native or fluent Danish (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate with our diverse team.
• Valid EU passport or residency status allowing you to work in Bulgaria.
• Proven experience in the customer support services industry is considered a strong advantage.
• Strong empathy, patience, and excellent problem-solving capabilities.
• Availability for on-site work in Sofia, contributing to the most sought-after jobs in Bulgaria.

Условия:

• Competitive Monthly Salary package.
• Fully Paid Training programs to ensure your success.
• Comprehensive Private Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel accommodation) to ensure a smooth transition to Bulgaria.
• Attractive Monthly Performance Bonus based on your dedication and results.
• A modern, collaborative office environment in the heart of Sofia.
• Career development and advancement opportunities within the customer support services sector.