Danish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 15,000 - 23,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Fully Paid Training programs

Comprehensive Private Health Insurance

Monthly Performance Bonus

Modern Sofia office

Job summary

Mercier Consultancy Group is seeking a Danish-speaking Customer Service Agent in Sofia, Bulgaria. The role offers fully paid relocation, visa/residency support, and a path to join a premier European recruitment and BPO firm.

You will handle inquiries via phone, email, and live chat, maintain Danish language communication standards, and work with international teams to meet targets. Training and a performance-based bonus are provided.

Qualifications

• Native or fluent Danish (spoken and written) is mandatory.
• Professional proficiency in English to collaborate with the team.
• Valid EU passport or residency status allowing work in Bulgaria.
• Proven experience in the customer support services industry is advantageous.

Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat.
• Represent our premium clients by maintaining high communication standards in Danish.
• Resolve complex inquiries and technical issues to ensure customer satisfaction.
• Collaborate with international teams to maintain quality benchmarks and exceed targets.
• Document all customer interactions in the CRM system to track trends.
• Contribute to a positive, solution-oriented environment in Sofia.
• Participate in ongoing training to stay updated on products and service excellence.

Skills

Danish language

English language

Customer service

Job description

at Mercier Consultancy Group

Danish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. As a leader in the global staffing market, we take pride in facilitating professional growth through high-impact roles, including exclusive Danish-speaking jobs across the continent.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Service Agent position in Bulgaria, based in the vibrant city of Sofia. This role within the customer support services industry offers a unique opportunity to build an international career while benefiting from a fully comprehensive relocation support package.

Key Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat within the fast-paced customer support services industry.
• Represent our premium clients by maintaining high standards of communication in native-level Danish.
• Resolve complex inquiries and technical issues efficiently to ensure maximum customer satisfaction.
• Collaborate with international teams to maintain quality benchmarks and exceed performance targets.
• Accurately document all customer interactions in the CRM system to track support trends.
• Contribute to a positive, solution-oriented environment that defines our successful operations in Sofia.
• Participate in ongoing training to stay updated on product knowledge and service excellence.

Requirements

• Native or fluent Danish (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate with our diverse team.
• Valid EU passport or residency status allowing you to work in Bulgaria.
• Proven experience in the customer support services industry is considered a strong advantage.
• Strong empathy, patience, and excellent problem-solving capabilities.
• Availability for on-site work in Sofia, contributing to the most sought-after jobs in Bulgaria.

Benefits

• Competitive Monthly Salary package.
• Fully Paid Training programs to ensure your success.
• Comprehensive Private Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel accommodation) to ensure a smooth transition to Bulgaria.
• Attractive Monthly Performance Bonus based on your dedication and results.
• A modern, collaborative office environment in the heart of Sofia.
• Career development and advancement opportunities within the customer support services sector.