Danish Speaking Airline Customer Service Agent in Greece

Employers from Greece; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie in the United States is excited to present a Danish Speaking Airline Customer Service Agent role. You will support Danish-speaking passengers across channels and help with bookings and inquiries.

The ideal candidate is fluent in Danish and English with customer service experience, strong communication, and the ability to multitask in a fast-paced airline environment. Company offers relocation, training, and comprehensive benefits.

Qualifications

• Fluent in Danish and English, with strong written and verbal communication.
• Experience in customer service, preferably in airline or tourism.
• Strong interpersonal skills and problem-solving.
• Ability to thrive in a fast-paced, multi-priority environment.
• Familiarity with customer service software and MS Office.
• Detail-oriented with excellent organizational abilities.
• Genuine enthusiasm for travel and helping customers enjoy their experience.

Responsibilities

• Provide outstanding support to Danish-speaking clients via phone, email, and chat.
• Assist passengers with flights, bookings, cancellations, and modifications.
• Resolve customer issues with a focus on satisfaction.
• Maintain up-to-date knowledge of airline services and policies.
• Document customer interactions clearly in the CRM system.
• Collaborate with other teams to improve the customer experience.
• Participate in ongoing training to grow product knowledge.

Skills

Danish language

English language

Customer service experience

Communication skills

Multitasking

CRM software

MS Office

Detail-oriented

Travel enthusiasm

Tools

CRM software

Microsoft Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is delighted to present an exciting opportunity for a Danish Speaking Airline Customer Service Agent. This role is tailored for individuals who have a passion for travel and are committed to delivering exceptional service to Danish-speaking passengers seeking assistance with their airline-related needs.

Responsibilities

• Provide outstanding customer support to Danish-speaking clients through various communication channels, including phone, email, and chat.
• Assist passengers with flight inquiries, bookings, cancellations, and modifications.
• Efficiently address and resolve customer issues and complaints with a focus on satisfaction.
• Maintain up-to-date knowledge of airline services, policies, and industry changes to provide accurate guidance.
• Document all customer interactions neatly and thoroughly in the CRM system.
• Work collaboratively with other teams to improve the overall customer experience.
• Participate in continuous training to enhance skills and product knowledge.

Requirements

• Fluent in Danish and English, showcasing excellent verbal and written communication skills.
• Experience in customer service, preferably within the airline or tourism industry.
• Strong interpersonal skills with a focus on resolving issues efficiently.
• Able to thrive in a fast-paced environment while managing multiple priorities.
• Familiarity with customer service software and proficiency in Microsoft Office.
• Detail-oriented with strong organizational abilities.
• A genuine enthusiasm for travel and a desire to assist customers in achieving enjoyable experiences.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...