Danish-Speaking Frontline Support Specialist

Employers from Greece; United States; Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Monthly salary

Performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Danish-speaking Frontline Support Representative in the United States to deliver exceptional service to our Danish-speaking clients. You will handle inquiries via phone, email, and live chat, ensuring accurate documentation in the CRM and collaborating with teammates to uphold service standards.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Fluency in Danish and English required.
• Experience in customer service is a plus.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment and manage multiple tasks.

Responsibilities

• Provide frontline support to Danish-speaking clients via phone, email, and live chat.
• Help customers with inquiries about products, services, and accounts.
• Troubleshoot and resolve complaints to improve satisfaction.
• Document interactions in the CRM accurately for follow-up and reporting.
• Collaborate with the team to maintain high service standards.
• Identify opportunities to improve service and implement best practices.
• Stay updated on products and services to provide accurate information.

Skills

Danish language

English language

CRM software

Customer service

Job description

Patrique Mercier Recruitment By Nellie is seeking a Danish-speaking Frontline Support Representative in the United States to deliver exceptional service to our Danish-speaking clients. You will handle inquiries via phone, email, and live chat, ensuring accurate documentation in the CRM and collaborating with teammates to uphold service standards.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment.