Danish Email Support Specialist — Elevate Customer Care

Employers from Greece; United States; Remote; USD 36,000 - 58,000; Full time

Benefits offered by this job

Fully Paid Training

Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Monthly Performance Bonus

Job summary

Patrique Mercier Recruitment FR is seeking a Danish Speaking Email Support Specialist to join their remote team. You will manage Danish-language customer emails, provide product/service information, handle orders and account questions, and escalate complex issues as needed.

Ideal candidates have Danish and English fluency, strong written communication, and experience in email support. The role offers a fully remote setup with relocation and comprehensive training benefits, plus a monthly salary

Qualifications

• Fluency in Danish and English, both written and spoken.
• Experience in email support or customer service is preferred.
• Strong written communication with a professional tone.
• Good problem-solving and query-management abilities.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer emails in Danish, providing clear product/service information.
• Assist clients with orders, account management, and other support needs.
• Troubleshoot issues and escalate complex cases to the appropriate departments.
• Maintain accurate documentation of all interactions in the CRM system.
• Collaborate with team members to uphold high service quality.
• Identify patterns in inquiries and provide feedback for process improvements.
• Stay informed about products and policies to assist customers effectively.

Skills

Danish (written/spoken)

English (written/spoken)

Email support

CRM software

Independent work

Tools

CRM software

Job description

Patrique Mercier Recruitment FR is seeking a Danish Speaking Email Support Specialist to join their remote team. You will manage Danish-language customer emails, provide product/service information, handle orders and account questions, and escalate complex issues as needed.

Ideal candidates have Danish and English fluency, strong written communication, and experience in email support. The role offers a fully remote setup with relocation and comprehensive training benefits, plus a monthly salary