Danish E-commerce Support Specialist — Relocation

Employers from Greece; United States; Remote; USD 39,000 - 61,000; Full time

Benefits offered by this job

Competitive Salary

Monthly Bonus

Fully Paid Training

Relocation package

Health Insurance

Private Health Insurance

2 Extra Salaries

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Danish Speaking E-Commerce Support Specialist to join our dynamic team. You will assist Danish-speaking customers via email, chat, and phone, handling product details, order tracking, returns, and payments with a focus on first-contact resolution.

The ideal candidate speaks Danish and English, has customer service or e-commerce experience, and is enthusiastic about online shopping.

Qualifications

• Fluency in Danish and English, both written and spoken.
• Previous experience in customer service or e-commerce is preferred.
• Strong enthusiasm for e-commerce and an understanding of online shopping behaviors.
• Excellent communication skills and a commitment to providing superior customer service.
• Experience with customer support software and CRM systems is advantageous.
• Ability to work independently and effectively manage customer inquiries in a fast-paced environment.
• Strong analytical skills and attention to detail.

Responsibilities

• Provide excellent customer service to Danish-speaking clients via email, chat, and phone communications.
• Assist customers with inquiries related to product details, order tracking, returns, and payment methods.
• Resolve customer complaints and concerns promptly and professionally.
• Accurately manage and process customer orders throughout the order lifecycle.
• Stay updated on current product offerings, promotions, and company policies.
• Collaborate with other departments to continuously improve customer service and experience.
• Maintain detailed records of customer interactions in the CRM system for effective follow-up.

Skills

Danish language

English language

Customer service

CRM software

E-commerce

Attention to detail

Tools

CRM systems

Job description

Patrique Mercier Recruitment By Nellie is seeking a Danish Speaking E-Commerce Support Specialist to join our dynamic team. You will assist Danish-speaking customers via email, chat, and phone, handling product details, order tracking, returns, and payments with a focus on first-contact resolution.

The ideal candidate speaks Danish and English, has customer service or e-commerce experience, and is enthusiastic about online shopping.