Field Service Manager - Lead Teams, Drive Service Excellence

Rollins, Inc.; Arlington (TX); On-site; USD 70,000 - 81,000; Full time

Benefits offered by this job

Company vehicle with gas card

Phone & iPad with sales software

Comprehensive benefits package

401(k) with company match

PTO

Job summary

Orkin is seeking a Service Manager in Arlington, TX, to lead a field service operation after training, driving safety, quality, and customer satisfaction. The role offers a clear path to advancement within a trusted pest-control leader.

You will recruit, train, and coach the service team while championing new products and technologies. A strong customer‑first mindset and professional demeanor are essential.

Qualifications

• Sales experience preferred.
• High School Diploma or equivalent required.
• Valid driver’s license required.
• Ability to obtain the appropriate pesticide license/certification if required (company paid).
• Ability to work in the field independently and interact with our great clients.

Responsibilities

• Lead an entire service operation upon completion of paid training
• Motivate the service team to consistently provide the world’s best service, prioritizing safety
• Conduct yourself with the utmost professionalism and integrity with customers and coworkers
• Assist with recruiting top talent on the service team
• Train and develop Orkin Pros through hands‑on management
• Lead training meetings
• Oversee our Orkin Pro Ride‑A‑Long program
• Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time
• Champion innovation by supporting the team in adopting new products, services and technology
• Monitor scheduling, routing and inventory to drive efficiencies and productivity

Skills

Sales experience

Education

High School Diploma or equivalent

Job description

Orkin is seeking a Service Manager in Arlington, TX, to lead a field service operation after training, driving safety, quality, and customer satisfaction. The role offers a clear path to advancement within a trusted pest-control leader.

You will recruit, train, and coach the service team while championing new products and technologies. A strong customer‑first mindset and professional demeanor are essential.