Midwest Field Operations Leader - Service & Training

Otis Elevator Company; Cleveland (OH); Hybrid; USD 130,000 - 165,000; Full time

Benefits offered by this job

401(k) plan with generous match

Medical, dental and vision coverage

Paid vacation and holidays

Life insurance and disability coverage

Tuition reimbursement

Job summary

Otis Elevator Company is seeking an Associate Regional Field Operations Manager to direct and support all field operations within the Midwest. This role is hybrid, with frequent travel to meet customer needs and drive service excellence.

You will lead service and repair teams, ensure resource alignment, and advocate for digital tools while solving critical issues and improving processes. The position requires strong leadership and collaboration across teams.

Qualifications

• 5+ years elevator industry experience.
• Management experience required.
• Strong written and verbal communication skills.
• Self-motivated and able to manage multiple projects and responsibilities.
• Comfortable in a technical environment utilizing Microsoft based software.
• Strong leadership skills and time management.

Responsibilities

• Provide on-going training, development, and leadership to the service and repair colleagues.
• Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers needs.
• Investigate and resolve all critical customer issues.
• Advocate for usage of digital tools and applications for our service colleagues.
• Lead process workshops and ensure strict adherence to service processes.
• Monitor field tests as well as first inspection and data reports.
• Consult with service managers regarding problems encountered with service performance.
• Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe.

Skills

Management experience

Elevator industry experience

Leadership

Communication skills

Education

Bachelor's degree preferred

High school diploma or equivalent

Job description

Otis Elevator Company is seeking an Associate Regional Field Operations Manager to direct and support all field operations within the Midwest. This role is hybrid, with frequent travel to meet customer needs and drive service excellence.

You will lead service and repair teams, ensure resource alignment, and advocate for digital tools while solving critical issues and improving processes. The position requires strong leadership and collaboration across teams.