Manager, Service Ops

Otis; Town of Texas (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan

Medical, dental, vision coverage

Vacation & holidays

Life insurance

Job summary

Otis, the world’s leading elevator and escalator company, is seeking a Manager, Service Ops in the Dallas area. You will lead a team of field technicians, coach and develop staff, and foster a strong safety culture while delivering exceptional service across a concentrated downtown Dallas territory.

The role requires 5+ years of leadership experience, excellent communication, and the ability to make quick decisions in a fast-paced environment.

Qualifications

• 5+ years of leadership experience in a field/operations setting.
• Proven ability to lead teams and deliver results.
• Strong communication and relationship-building abilities.
• Comfort with fast-paced operational decisions.
• Willingness to travel throughout the territory.
• Familiarity with Salesforce, Power BI, Smartsheets is a plus.

Responsibilities

• Lead, coach, and develop a field-service team with a safety focus.
• Oversee daily service operations across the downtown Dallas territory.
• Plan and coordinate field activities to meet client needs.
• Review and authorize repair work; track progress to completion.
• Collaborate with cross-functional partners to improve performance and customer satisfaction.
• Drive efficiency and service delivery initiatives.

Skills

Leadership

Communication

Relationship-building

Decision-making

Learning new technologies

Customer-focused mindset

Organizational skills

Travel willingness

Tools

Salesforce

Power BI

Smartsheets

Job description

Date Posted:2026-09-15Country:United States of AmericaLocation:OT423: TD - DALLAS, TX 2421 State Highway 161 Frontage Road, Irving, TX, 75062 USAAt Otis, we move billions of people every day and maintain the world's largest portfolio of elevators and escalators. We are looking for a people-focused leader to join our Dallas team as a Manager, Service Ops. In this role, you will lead a team of field professionals, drive operational excellence, and help deliver exceptional service across a concentrated downtown Dallas territory. Whether your leadership experience comes from field operations, military service, construction, manufacturing, facilities management, transportation, or another service-focused environment, we welcome candidates who can inspire teams, build strong relationships, and achieve results.On a Typical Day You WillLead, coach, and develop a team of field technicians while fostering a strong safety cultureOversee daily service operations across a downtown Dallas territoryPlan and coordinate field activities to meet customer needs and company standardsAllocate personnel and resources to support operational prioritiesSupport technicians with operational and technical challengesReview and authorize repair work while tracking progress to completionPartner with field teams to improve performance, communication, and customer satisfactionDrive initiatives that enhance efficiency and service deliveryResponsibilitiesChampion safety, quality, and compliance across the territoryBuild a high-performing team through coaching, development, and accountabilityStrengthen customer relationships across commercial and residential portfoliosMonitor operational performance and identify opportunities for improvementManage route effectiveness, workforce utilization, and service quality metricsCollaborate with cross-functional partners to resolve issues and deliver resultsLead change initiatives that support business objectives and continuous improvementWhat You Will Need to Be Successful5+ years of leadership experience is requiredProven success leading teams and helping people perform at their bestStrong communication and relationship-building abilitiesConfidence making decisions in a fast-paced operational environmentAbility to learn new technologies, systems, and business processesA customer-focused mindset and commitment to delivering quality outcomesStrong organizational, planning, and problem-solving capabilitiesA valid driver's license and willingness to travel throughout the assigned territoryElevator industry knowledge is welcomed but not requiredFamiliarity with Salesforce, Power BI, Smartsheets, or similar business tools is an advantageLeadership experience from military, construction, transportation, manufacturing, facilities management, field service, or similar industries is highly valuedWhat We OfferCompetitive compensation package with annual incentive opportunitiesLong-term career growth with the global leader in the elevator and escalator industry401(k) plan with a generous company match and automatic retirement contributionComprehensive medical, prescription drug, dental, and vision coverage for eligible colleagues and dependents beginning on the first day of employmentThree weeks of paid vacation plus paid company holidaysPaid sick leaveEmployee assistance and wellness incentive programsLife insurance and disability coverageVoluntary benefits including legal, pet, home, and auto insuranceBirth, adoption, and parental leave benefitsAdoption assistanceTuition reimbursement programPeer recognition and service anniversary awards, as well as spot performance bonus opportunitiesWork AuthorizationGiven the nature of this position, Otis does not provide employment sponsorship for this role, including but not limited to H-1B, TN, or other employment-based visa petitions or applications.If you are passionate about leading people, developing teams, and delivering an exceptional customer experience, we encourage you to apply today and help us build what's next.If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis .Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].