D&T IT Support Analyst – Local & Onsite (Chicago)

Aramex; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

Aramex is seeking a D&T Analyst - Local IT support to deliver Level 1-2 IT assistance for North America, primarily remotely with on-site Chicago office presence. You will troubleshoot Windows 10/11, manage Microsoft 365 apps, IAM with Entra ID and Active Directory, and maintain IT asset records while collaborating with global teams to optimize operations in a logistics environment.

Responsibilities include using ServiceNow for tickets, providing first-line support for warehouse devices like

Qualifications

• Bachelor's degree in IT, CS or related field.
• 1–2 years IT support experience in a ticket-based environment.
• Proficient troubleshooting Windows 11 and MS 365 apps.

Responsibilities

• Provide Level 1–2 IT support for North America via ServiceNow and remote tools.
• Manage user accounts, password resets, MFA resets, and IAM workflows.
• Support warehouse tech and on-site Chicago office infrastructure.
• Document actions, maintain IT asset records, and contribute to knowledge base.

Skills

IT support

Windows 11

Microsoft 365

IAM

Networking

Remote support tools

ServiceNow

TeamViewer

RDP

IT asset mgmt

Education

Bachelor’s degree in IT or related

Tools

ServiceNow

Intune

Entra ID

Active Directory

Job description

Aramex is seeking a D&T Analyst - Local IT support to deliver Level 1-2 IT assistance for North America, primarily remotely with on-site Chicago office presence. You will troubleshoot Windows 10/11, manage Microsoft 365 apps, IAM with Entra ID and Active Directory, and maintain IT asset records while collaborating with global teams to optimize operations in a logistics environment.

Responsibilities include using ServiceNow for tickets, providing first-line support for warehouse devices like