Czech-Speaking Customer Support Specialist — Sofia

Employers from Greece; United States; Remote; USD 19,000 - 29,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

Career development opportunities

Job summary

Mercier Consultancy Group, based in Bulgaria, seeks a Czech Speaking Customer Support Representative to join our on-site team in Sofia. You will handle Czech inquiries via phone, email, and live chat while delivering premium support and building lasting client relationships.

The role requires native/fluent Czech, strong English, excellent communication, and a customer-centric mindset with experience in customer support. Relocation-friendly with a dynamic European work environment.

Qualifications

• Native or fluent Czech (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in the customer support services industry or a related client-facing role.
• Strong command of the English language for international team collaboration.
• Excellent communication skills with a customer-centric mindset.
• Ability to thrive in a fast-paced, on-site office environment located in Sofia, Bulgaria.

Responsibilities

• Provide high-quality support to clients in the Czech market through phone, email, and live chat.
• Resolve customer inquiries efficiently while maintaining premium service standards.
• Ensure timely follow-ups on escalated issues, guaranteeing customer satisfaction and retention.
• Maintain comprehensive knowledge of company products and services to provide accurate and reliable assistance.
• Document all interactions and feedback in the internal CRM system to ensure team transparency.
• Collaborate with international teams to optimize workflows and contribute to service excellence.
• Represent the company professionally, upholding our reputation for premium support across all communication channels.

Skills

Czech language (native/fluent)

English language

Communication skills

Customer-centric mindset

Job description

Mercier Consultancy Group, based in Bulgaria, seeks a Czech Speaking Customer Support Representative to join our on-site team in Sofia. You will handle Czech inquiries via phone, email, and live chat while delivering premium support and building lasting client relationships.

The role requires native/fluent Czech, strong English, excellent communication, and a customer-centric mindset with experience in customer support. Relocation-friendly with a dynamic European work environment.