Czech Speaking Customer Support Representative - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 19,000 - 29,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

Career development opportunities

Job summary

Mercier Consultancy Group, based in Bulgaria, seeks a Czech Speaking Customer Support Representative to join our on-site team in Sofia. You will handle Czech inquiries via phone, email, and live chat while delivering premium support and building lasting client relationships.

The role requires native/fluent Czech, strong English, excellent communication, and a customer-centric mindset with experience in customer support. Relocation-friendly with a dynamic European work environment.

Qualifications

• Native or fluent Czech (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in the customer support services industry or a related client-facing role.
• Strong command of the English language for international team collaboration.
• Excellent communication skills with a customer-centric mindset.
• Ability to thrive in a fast-paced, on-site office environment located in Sofia, Bulgaria.

Responsibilities

• Provide high-quality support to clients in the Czech market through phone, email, and live chat.
• Resolve customer inquiries efficiently while maintaining premium service standards.
• Ensure timely follow-ups on escalated issues, guaranteeing customer satisfaction and retention.
• Maintain comprehensive knowledge of company products and services to provide accurate and reliable assistance.
• Document all interactions and feedback in the internal CRM system to ensure team transparency.
• Collaborate with international teams to optimize workflows and contribute to service excellence.
• Represent the company professionally, upholding our reputation for premium support across all communication channels.

Skills

Czech language (native/fluent)

English language

Communication skills

Customer-centric mindset

Job description

at Mercier Consultancy Group

Czech Speaking Customer Support Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke career solutions, ensuring that our candidates find the perfect fit within the most dynamic and rapidly growing markets in Europe.

Job Overview

We are currently searching for a talented professional to fill the Czech Speaking Customer Support Representative position in Bulgaria. This role is an exceptional opportunity to advance your career within the customer support services industry, offering a vibrant work environment and the chance to join one of the most exciting Czech-speaking jobs currently available in the region.

Key Responsibilities

• Provide high-quality support to clients in the Czech market through phone, email, and live chat.
• Resolve customer inquiries efficiently while maintaining the premium service standards of the customer support services sector.
• Ensure timely follow-ups on escalated issues, guaranteeing customer satisfaction and retention.
• Maintain comprehensive knowledge of company products and services to provide accurate and reliable assistance.
• Document all interactions and feedback in the internal CRM system to ensure team transparency.
• Collaborate with international teams to optimize workflows and contribute to service excellence.
• Represent the company professionally, upholding our reputation for premium support across all communication channels.

Requirements

• Native or fluent Czech (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in the customer support services industry or a related client-facing role.
• Strong command of the English language for international team collaboration.
• Excellent communication skills with a customer-centric mindset.
• Ability to thrive in a fast-paced, on-site office environment located in Sofia, Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development opportunities within the thriving job market in Bulgaria.
• And Much More...

Life in Bulgaria

Choosing to accept this Czech Speaking Customer Support Representative position in Bulgaria means embracing a high quality of life in a country rich with history, stunning mountain landscapes, and a vibrant social scene. Life in Bulgaria offers a perfect balance of professional ambition and personal leisure, with a climate that provides four distinct seasons and endless opportunities for exploration.

Beyond the professional scope of our Czech-speaking jobs, Bulgaria is celebrated for its affordability, delicious culinary culture, and welcoming local atmosphere. By joining our team for these jobs in Bulgaria, you will enjoy a seamless relocation experience, allowing you to settle into your new home in Sofia with total peace of mind.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a stunning European capital, we invite you to click Apply Now. Join Mercier Consultancy Group and start your next professional chapter in the heart of the Balkans.