Czech-Speaking Gaming Player Support Specialist

Mercier Consultancy; United States; Remote; USD 19,000 - 26,000; Full time

Benefits offered by this job

Fully paid training

Stable job and career development

Attractive salary

Additional health insurance

Financial support during relocation

Employee referral bonuses

Job summary

Mercier Consultancy Group is seeking a Czech-speaking Player Support Specialist to join a global Gaming Account based in Sofia, Bulgaria. You will assist Czech-speaking players via phone, email, and live chat, resolving login issues, account access, and in-game questions.

You should have native or fluent Czech, good English, and a passion for gaming. The role offers fully paid training, a stable career path, and relocation support.

Qualifications

• Native or fluent Czech language.
• Good command of English (written and spoken).
• Excellent communication and interpersonal skills.
• Passion for gaming and online entertainment.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, customer-focused environment.

Responsibilities

• Provide exceptional customer support to Czech-speaking players via phone, email, and live chat.
• Assist players with account access, login issues, in-game enquiries, payment questions, and technical troubleshooting.
• Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy.
• Escalate complex issues to the appropriate internal teams when necessary.
• Accurately document customer interactions using CRM and ticketing systems.
• Stay up to date with game updates, promotions, and platform policies.
• Deliver an outstanding player experience that reflects the client’s commitment to excellence.

Skills

Czech language

English language

Customer service

Communication

Problem solving

Gaming passion

Tools

CRM systems

Ticketing systems

Live chat

Job description

Mercier Consultancy Group is seeking a Czech-speaking Player Support Specialist to join a global Gaming Account based in Sofia, Bulgaria. You will assist Czech-speaking players via phone, email, and live chat, resolving login issues, account access, and in-game questions.

You should have native or fluent Czech, good English, and a passion for gaming. The role offers fully paid training, a stable career path, and relocation support.