Slovak-Speaking Customer Support Pro in Sofia

Employers from Greece; United States; Remote; USD 12,000 - 15,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation Package

Monthly Performance Bonus

Career Growth in Slovak-speaking jobs

Job summary

Mercier Consultancy Group is seeking a Slovak-speaking Customer Support Specialist to join our Sofia office. You will deliver high-quality support via phone, email, and chat, resolve complex inquiries, and maintain detailed CRM records in a fast-paced, multinational environment.

The role requires native Slovak with strong English, an EU passport, and willingness to work on-site in Sofia. Benefits include fully paid training, relocation package, health insurance, and monthly performance bonuses.

Qualifications

• Native or fluent Slovak (spoken and written) is mandatory for this position.
• A strong command of the English language to interact effectively within a multinational office setting.
• Valid EU passport (mandatory) to facilitate seamless employment.
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong problem-solving skills and a passion for helping people in a fast-paced environment.
• Proven ability to work on-site in Sofia, as this role is based in our vibrant capital office.

Responsibilities

• Deliver high-quality, professional support to customers via phone, email, and live chat within the Customer Support Services industry.
• Resolve complex inquiries, ensuring excellent user experience and long-term customer satisfaction.
• Maintain detailed case documentation in the company CRM system to ensure transparent record-keeping.
• Collaborate with international team members to streamline support workflows and improve service quality standards.
• Represent the company brand with professionalism and cultural sensitivity during all customer interactions.
• Participate in ongoing training sessions to stay updated on product specifications and industry best practices.
• Contribute to internal performance goals and team KPIs to earn monthly performance bonuses.

Skills

Slovak (native/fluent)

English proficiency

Customer support

Job description

Mercier Consultancy Group is seeking a Slovak-speaking Customer Support Specialist to join our Sofia office. You will deliver high-quality support via phone, email, and chat, resolve complex inquiries, and maintain detailed CRM records in a fast-paced, multinational environment.

The role requires native Slovak with strong English, an EU passport, and willingness to work on-site in Sofia. Benefits include fully paid training, relocation package, health insurance, and monthly performance bonuses.