Technical Customer Success Manager, FED TEAM

Armis; Washington (District of Columbia); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Comprehensive health benefits

Discretionary time off

Paid holidays

Inclusive workplace

Job summary

A cybersecurity company is looking for a Technical Customer Success Manager in Washington, DC, to enhance client relationships and assure strategic objectives are met. The ideal candidate will have a Bachelor's degree in Computer Science or a relevant field, 2+ years in a customer-facing role, and 5+ years in network engineering. This role involves technical guidance for the Armis platform and collaboration with multiple teams to achieve maximum value for clients. The salary range is between $130,000 and $165,000.

Qualifications

• 2+ years experience in a customer-facing technical role.
• 5+ years experience in network engineering or architecture.
• Strong communication and presentation skills.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers.
• Build and maintain trusted relationships with stakeholders.
• Collaborate with cross-functional teams to meet customer objectives.

Skills

Customer success management

Technical account management

Network engineering

Service delivery

Strong communication skills

IT security knowledge

Education

Bachelor’s degree in Computer Science

Relevant certifications (CISSP, Security+, CEH)

Job description

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter‑less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.

Technical Customer Success Manager

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform toward maximum value realization within all levels of the organization so hands‑on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross‑functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

Responsibilities

• Lead adoption and implementation plans for platinum‑level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision‑makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third‑party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer‑facing technical role.
• 5+ years experience in network engineering, architecture, support, or design.
• 5+ years experience in service delivery or technical account management in post‑ and/or pre‑sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 3+ years experience in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Bonus Points

• Knowledge of healthcare/ICT devices, manufacturers, or applications.
• Experience securing IT, IoT, or healthcare systems.
• Familiarity with scripting languages (Python preferred).
• Ability to travel up to 20–25% per quarter.

Salary range guidance for this position is: $130,000 - $165,000.

The salary range listed does not include other forms of compensation or benefits (e.g. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

We place a strong emphasis on work‑life balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.