Strategic Technical Customer Success Manager

Armis; Washington (District of Columbia); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Comprehensive health benefits

Discretionary time off

Paid holidays

Inclusive workplace

Job summary

A cybersecurity company is looking for a Technical Customer Success Manager in Washington, DC, to enhance client relationships and assure strategic objectives are met. The ideal candidate will have a Bachelor's degree in Computer Science or a relevant field, 2+ years in a customer-facing role, and 5+ years in network engineering. This role involves technical guidance for the Armis platform and collaboration with multiple teams to achieve maximum value for clients. The salary range is between $130,000 and $165,000.

Qualifications

• 2+ years experience in a customer-facing technical role.
• 5+ years experience in network engineering or architecture.
• Strong communication and presentation skills.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers.
• Build and maintain trusted relationships with stakeholders.
• Collaborate with cross-functional teams to meet customer objectives.

Skills

Customer success management

Technical account management

Network engineering

Service delivery

Strong communication skills

IT security knowledge

Education

Bachelor’s degree in Computer Science

Relevant certifications (CISSP, Security+, CEH)

Job description

A cybersecurity company is looking for a Technical Customer Success Manager in Washington, DC, to enhance client relationships and assure strategic objectives are met. The ideal candidate will have a Bachelor's degree in Computer Science or a relevant field, 2+ years in a customer-facing role, and 5+ years in network engineering. This role involves technical guidance for the Armis platform and collaboration with multiple teams to achieve maximum value for clients. The salary range is between $130,000 and $165,000.