Cybersecurity TAM: Trusted Endpoint & Security Advisor

Xcitium India Services; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Xcitium India Services is seeking an Associate Technical Account Manager (TAM) to be a trusted technical advisor for our customers. In this customer-facing role, you will guide security posture, adoption of our cybersecurity solutions, and coordinate issue resolution throughout the customer lifecycle.

You will build relationships with IT and security teams, perform health checks, advise on best practices, and partner with Support, Engineering, and Success teams to ensure renewal and satisfaction.

Qualifications

• Bachelor's degree or equivalent experience in CS/IT/Cybersecurity.
• Basic understanding of endpoint security concepts.
• Familiarity with Windows, macOS and Linux.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to both technical and non-technical audiences.
• Strong organizational skills with multiple customer engagements.

Responsibilities

• Serve as the primary technical point of contact for a portfolio of commercial and enterprise customers.
• Build trusted relationships with customer IT, security, and operations teams.
• Guide customers through security best practices, updates to our platform, and product adoption.
• Conduct regular technical health checks and environment reviews.
• Monitor customer usage and identify opportunities to improve platform adoption and security outcomes.
• Provide technical guidance on endpoint protection, EDR, threat prevention, and incident response workflows.
• Coordinate with Technical Support, Engineering, Product Management, and Customer Success to resolve customer issues.
• Advocate for customer needs by documenting feature requests and product feedback.
• Assist customers with upgrades, new feature adoption, and product optimization.
• Review security events and help customers understand product capabilities and recommended actions.
• Collaborate with customer success to design and execute success plans, contributing to retention and renewal.
• Maintain accurate customer documentation and engagement records in CRM.
• Stay current on cybersecurity trends and product enhancements.

Skills

Endpoint security concepts

Troubleshooting

Analytical skills

Verbal and written communication

Explain technical concepts to diverse

Organization and multi-engagements

Education

Bachelor's degree in CS, IT, Cybersecurity, or related field

Tools

Windows

macOS

Linux

Scripting (PowerShell, Bash, Python)

APIs & integrations

Job description

Xcitium India Services is seeking an Associate Technical Account Manager (TAM) to be a trusted technical advisor for our customers. In this customer-facing role, you will guide security posture, adoption of our cybersecurity solutions, and coordinate issue resolution throughout the customer lifecycle.

You will build relationships with IT and security teams, perform health checks, advise on best practices, and partner with Support, Engineering, and Success teams to ensure renewal and satisfaction.